What are the responsibilities and job description for the Front Desk Manager position at Choice Hotels International?
Midscale Hotel Hiring for Front Desk Manager
We’re hiring a hotel front desk manager to lead our front desk team. You’ll be responsible for managing and supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Hotel Front Desk Manager Responsibilities
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Act as liaison between the General Manager and staff
- Assist housekeeping supervisor with room assignments and ordering
- Handle the front desk budget and order office supplies as needed
- Make schedules for front desk staff be on call if needed to cover a shift
- Compile monthly reports and financial information for the general manager
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20
