What are the responsibilities and job description for the Front Desk Agent position at Choice Hotels International?
Downtown mid scale hotel looking for part time front desk agent.
Job Description
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Must have open availability
20-30 hours per week
Previous hotel experienced preferred
Job Type: Part-time
Pay: $14.00 - $14.50 per hour
Schedule:
- 8 hour shift
- Night shift
Work Location: In person
Salary : $14 - $15
