What are the responsibilities and job description for the Hotel Housekeeping Coordinator position at Choctaw Nation?
Job Purpose or Objective(s): The Hotel Housekeeping Administrative Coordinator is responsible for the support and general synchronization of the daily Housekeeping operations. We ask that you be across a range of responsibilities, including scheduling, assisting with payroll and other reporting activities and tasks, and general clerical responsibilities. May also manage the planning and organization of scheduled mandatory trainings that are announced, as well as any other task assigned by management. You will report to the Hotel Housekeeping Manager.
Primary Tasks:
1. You will organize schedules for staff, supervisor’s, shift managers, and manager. Ensuring the department achieves exceptional service delivery in the most efficient possible. Represent themselves as a brand ambassador.
2. Respond to and resolve the Main Watcher reports for returned or non-returned keys, always update the call-log, tracking and filing all daily workflow files and task sheets.
3. You will monitor the InMoment postings to ensure that we respond to any guest recovery opportunities to provide a 4 Diamond service experience to all guests.
4. Ensure that retention interviews stay up to date by assisting and making awareness of the associates that need to be interviewed to management. Follow protocol for any biohazard items.
5. You will prepare and keep attendance documentation, terminations, and job requisitions up to date.
6. Advise team members of any room status changes and running occupancy, and room reports.
7 Constant communication through TEAMS, HOTSOS, and other applications to dispatch guest requests, front desk needs and que rooms, work orders and lost and found processing.
8. You will document and report all items in need of maintenance work orders.
9. Perform other duties as may be assigned.
Requirements:
- Proficient in Word, Excel, and Outlook
- Data entry skills
- Knowledge of all technically integrated applications and how to use standard office equipment, PMS, IPODS, modern phone systems, and copy/scan machines, messenger, TEAMS.
- Demonstrate wonderful customer service to maintain a positive brand image and company reputation.
- Ensure administrative functions are assigned and completed according to company standards.
- One (1) year of prior administrative experience preferred.
