Hotel Housekeeping Supervisor

Description

JOB TITLE:   Housekeeping Supervisor 

ORGANIZATIONAL UNIT:  Grand Casino Hotel and Resort 

SUPERVISOR:   Housekeeping Manager 

FLSA:    Exempt 

SALARY RANGE:    $25,000-$35,000 

FUNCTIONS STATEMENT: 

• Provide supervisory level of housekeeping services for Grand Casino Hotel and Resort. 

MAJOR DUTIES: 

• Review daily hotel occupancy needs and assign housekeepers work sections. 

• Ensure that supplies are available and delivered to housekeepers on guest floors to expedite the cleaning of guest rooms. 

• Monitor supplies and inventories to ensure adequate product to complete tasks daily. 

• Coordinate work schedules and workstations for all leaders and housekeeping staff. 

• Ensure that all identified areas are scheduled for cleaning according to established standards on a daily basis. 

• Develop a schedule for those items or areas that will be scheduled for cleaning on a weekly basis. 

• Develop standards of cleanliness and cleaning methods and direct the development of daily inspection schedules of all areas after cleaning. 

• Ensure that each shift is provided with staff that fully comprehend, adopt and implement established standards of cleanliness and prescribed methods of cleaning. 

• Apply training that compliments the adopted standards of cleanliness and ensure that all staff participates in regularly scheduled training sessions. 

• Establish procedures for quick cleaning of accidental spills by guests, customers and staff. 

• Manage and coordinate housekeeping functions for assigned buildings; analyze and plan complex housekeeping programs and schedules ensuring proper distribution of assignments and adequate manning, supplies and equipment for subsequent performance of duties. 

• Recommend solutions for operational problems in work schedules, non-routine service, personnel utilization and non-scheduled jobs. 

• Recommend policies and procedures for housekeeping operations; plan and conduct meetings with subordinates to ensure compliance with established practices, to (Housekeeping Supervisor Cont’d. Pg. 2) 

• Provide friendly and courteous customer service. Consistently communicate with the front office supervisor to maximize room availability and meet guest needs. 

• Provide assistance with moving furniture, gaming devices and other equipment as needed. 

• Recommend new policies to keep employees abreast of current standards and procedures; develop guidelines to determine acceptable cleanliness levels for buildings; monitor and participate in inspections. 

• Train employees in proper housekeeping procedures, safety and appropriate performance of duties; analyze training needs and determine most effective course of action to address deficiencies. 

• Evaluate and make recommendations to the Housekeeping Manager concerning cleaning products and equipment under study, order and maintain sufficient inventory of housekeeping supplies and equipment. 

• Assist in determining fiscal requirements and preparation of departmental budget, monitor, verify and reconcile expenditure of budgeted funds, ensure compliance with policies and procedures. 

• Prepare daily reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. 

• Manage various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules. 

• Responsible for keeping the areas around gaming machines, administrative offices and warehouse clean and clear from trash. 

• Supervise dusting, vacuuming, wiping down computers, desk and gaming machinery, emptying trashcans and ashtrays. 

• Supervise keeping restroom areas clean and sanitary at all times. 

• Direct staff to keep other areas of the casino clean and clear from trash. 

• Provide friendly and courteous customer service. 

• Direct the staff to provide assistance with moving office furniture, gaming devices and other equipment as needed. 

• NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.  

FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION

• Knowledge of scheduling, directing, coordinating and multi-tasking methods and techniques. 

• Knowledge of Human Resource principles such as counseling, rewarding, disciplining, training, inspiring, promoting, dealing with difficult employees, and writing or modifying position descriptions in preparation for classification. 

• Knowledge of infection control principles 

• General knowledge of microbial growth prevention and intervention methods. (Housekeeping Supervisor Cont’d. Pg. 3) 

• Knowledge of methods in tracking expenditures within the Housekeeping department while remaining within the constraints of the approved budget. 

• Knowledge of the role of a contractor during renovation and development projects. 

• General knowledge of maintenance vs. housekeeping functions for assigned buildings. 

• Knowledge of safety practices and methods. 

• Knowledge of evaluation methods concerning cleaning products and equipment. 

FACTOR 2: SUPERVISORY CONTROLS

• Incumbent is under the direct supervision of the Housekeeping Manager, Citizen Potawatomi Nation, Grand Casino Hotel and Resort. 

• Supervisor assigns work on information regarding the objectives, priorities and deadlines. 

• Incumbent handles work independently according to established policies. 

• Supervisor assigns work in terms of project objectives and basic priorities and is available for consultation in resolving complex or controversial issues. 

• Incumbent independently plans and carries out the projects and selects the approaches and methods to be used in solving problems. 

• Completed work is inspected to determine that objectives have been met and are in compliance with instructions, policies and regulations. 

FACTOR 3: GUIDELINES

• Incumbent uses established standards of cleanliness as prescribed by the Housekeeping Manager, hospitality guides, and employer standard operating procedures, in addition to personal experience, handbooks, policies and precedents. 

• Guidelines include Citizen Potawatomi Nation regulations and directives, manufacturer’s catalogs, handbooks, precedents, and files of previous projects. 

• The Incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and the Grand Casino Hotel and Resort. 

FACTOR 4: COMPLEXITY

• As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories, or programs to solve problems. 

• Incumbent may be faced with unusual circumstances and incomplete or conflicting data in addition to various staff and personnel who have special interests and individual priorities, which may conflict with existing policy and procedures. 

• The level of difficulty will vary from mild to extremely intensive and complex circumstances at times. 

• The incumbent may occasionally be required to depart from past approaches and to extend traditional techniques or develop new ones to meet major objectives and  

• (Housekeeping Supervisor Cont’d. Pg. 4) 

projects without compromising cleanliness and hospitality industry standards.  

FACTOR 5: SCOPE AND EFFECT

• The purpose of the work is to create a clean, aseptic and aesthetic environment, thereby contributing to efforts to generate a profit by providing quality services through the Grand Casino Hotel and Resort Housekeeping Section. 

• The work affects the bottom line (profit) of the Grand Casino Hotel and Resort and subsequently the reflection upon the image of the Citizen Potawatomi Nation.  

FACTOR 6: PERSONAL CONTACTS

• The range of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal and State Government and other Native American Tribes. 

FACTOR 7: PURPOSE OF CONTACTS

• The purpose of the contacts is to provide housekeeping services at the highest possible level of quality within available resources. 

FACTOR 8: PHYSICAL DEMANDS

• The incumbent will perform extensive physical efforts such as climbing, lifting and reaching. The preponderancy of physical exertion will be spent in walking from one service area to another for inspections, consultations, and urgent cleaning situations. This position is physically very active in nature.  

FACTOR 9: WORK ENVIRONMENT

• The work is performed in a corporate setting in addition to a Casino and Hotel within the confines of the property in a climate-controlled environment. 

Salary : $25,000 - $35,000