Inside Sales Manager

CHM Structures

Inside Sales Manager

Reports To:

The Inside Sales Manager reports to the Vice President of Sales, Structures.

Job Overview:

CHM Industries manufactures steel monopole structures for the power transmission market. The Inside Sales Manager oversees daily operations of the Structures Inside Sales team and works closely with sales representatives, customers, engineers, and specifiers on product specifications, quotations, and procurement.

This factory-based team primarily supports outside sales and serves as a key customer contact. No cold calling or prospecting is required. The role focuses on improving response times, customer service, quotation accuracy, department KPIs, sales metrics, and continuous improvement.

Prior monopole experience is not required. The successful candidate must be able to learn technical product concepts, including pricing, performance, and value drivers, and communicate effectively with customers through phone, Teams/Zoom, email, and other channels.

Success will be measured by KPIs including quote turnaround time, customer response time, quotation accuracy, sales rate, and growth.

Responsibilities and Duties:

· Review and interpret project drawings and written specifications.

· Manage the department’s daily task list to ensure all RFQs are addressed and scheduled according to customer needs and department capacity.

· Review and improve service to outside sales agents, distributors, and end users on active projects.

· Collaborate with peer managers to build product knowledge and ensure CHM offers the best solution for each project. Equip the outside sales team with the insights, data, and key selling points needed to validate CHM’s offering and demonstrate its value.

· Ensure quotations are accurate, clearly documented, and professional. Review and improve quote forms and templates for clarity and consistency.

· Become the Subject Matter Expert (SME) in the use and application of CRM within the sales department

· Meet regularly with the leadership team to share the voice of the customer, including successes, challenges, and opportunities for improvement.

· Develop methods to improve the customer experience.

Qualifications:

· Bachelor’s degree (BA or BS) or at least five years of relevant experience.

· Experience in customer service or sales.

· Experience using Customer Relationship Management (CRM) software, such as Insightly, Salesforce, or similar platforms.

· Ability to understand 2D project drawings and plans, including civil, electrical, and/or architectural documents.

· Familiarity with Key Performance Indicators and their use in driving meaningful results.

· Experience managing a sales or customer service team.

· Ability to learn and apply technical concepts.

· Experience reviewing, interpreting, and performing takeoffs from civil and/or architectural plans is a plus.