Property Manager (On-Site) - Ping Yuen North

Job Summary: The on-site Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff.  S/he is responsible for ensuring the building(s) comply with funding agency regulations.  The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations.  S/he must understand and be sensitive to the issues that face low-income residents (families, seniors, formerly homeless) and practice sound personnel and building management practices.  S/he must be very detail oriented and have a good grasp on mathematic calculations.  S/he must be a critical thinker with a capacity to read, comprehend and retain information from complex documents, and to implement any changes in procedures seamlessly. This position requires working independently in an active and bustling neighborhood.Status: Full-time, ExemptLocation: Chinatown neighborhood, San FranciscoHours: Monday through Friday, general business hours; Perform nightly duties (approximately 30 minutes per day) and on-call 24 hours daily for building emergenciesSalary: $71,905 - $75,690 annually; Comprehensive benefitsThe Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.General Job Responsibilities:Property Management:Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residentsResponsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agenciesCreate/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies proceduresTimely processes of paperwork for applications, move-ins, move-outs and certifications in compliance with federal, state and local regulatory agencies’ procedureEnsure that vacant units are turned and rented in a timely manner an in accordance with Approved Rent Schedules and Rent Restrictions.Complete annual certifications completed timely to ensure zero past due recerts and ensure interim re-certifications and annual unit inspections are consistently processedComplete all regular reports including weekly/monthly vacancy reports, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investorsCollect rents and security deposits, and make bank depositsMonitor site budget and report variances to SupervisorAs applicable, along with Resident Manager, attend and contribute to resident meetings a minimum of once per monthWork with CTCAC, HCD, Mayor’s Office on Housing, and other program/agencies to ensure complianceSuccessfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standardsWork with Asset Management to respond to investor or agency questionsWork with SF Housing Authority to ensure proper subsidy payments are received monthlyWork with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basisSuccessfully complete and pass the TCS (Tax Credit Specialist). The training will be approved and selected by the Compliance manager or property supervisor within the first 120 days of employment.Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency  Separate recyclables, compostable, and landfill trash when needed  Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency  Respond to all telephone calls; otherwise, return calls as soon as possible  Reside in resident manager unit and stay every night while on duty  Clean building entrance, hallway, and community areas when neededTenant Relations:Orient new residents to building site, policies and programsRespond to staff or resident grievances and provide problem resolution assistanceWork with Resident Services staff on issues related resident housing retentionCreate a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rulesForward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 CoordinatorPrepare tenant files for eviction procedures when applicableBuilding Safety:Conduct weekly/monthly unit and property inspections with the Maintenance StaffReport regularly to Supervisor on status of buildings, program, staff and residentsFollow the organization’s and Property Management policies and procedures, including safe work practicesSupervisory:Recruit, interview, and hire for job vacancies of directly supervised positionsTrain, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practicesComplete performance reviews and work goals for staff supervisedReview and approve timesheets, time-off, and work expenses of superviseesEnsure staff know and follow safe work practices and policiesEnsure staff are in compliance with all Program RegulationsTrain staff on building and emergency procedures, resident rules, and record keepingFinancial Responsibility and Authority:Develop, monitor, and maintain the property budgetAnswer budget variance questionsProcess, Code and Approve Accounts PayableNegotiate new and renewal vendor contracts that are financially beneficial to the propertyOversee and reconcile petty cashOversee expenditures for resident functionsOther:Embody organization values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environmentFollow policies, procedures, and safe work practicesOther duties as assignedKnowledge, Skills, and Experience:Pleasant and professional manner with calm dispositionAbility to work with people of diverse social, economic, and ethnic backgroundsAbility to work independently and exercise own judgment in problem-solvingGood written and verbal communication skillsGood problem-solving skills and mathematical abilityProficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management softwareWillingness to perform varied tasks with enthusiasmMinimum Qualifications:Three (3) years’ experience in affordable residential property managementThree (3) years prior supervisory experienceKnowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)Basic knowledge of landlord tenant issues and conflict resolutionKnowledge of Fair Housing, ADA, and 504 compliance related issuesAbility to interact with government agencies, other service providers, and the communityHigh School diploma or GED equivalentExcellent administrative, organizational and written/verbal communication skillsSensitivity to issues facing homeless, disabled, elderly, family and other diverse populationsFamiliarity with the neighborhood of the work sitePreferred Qualifications:Familiarity with diverse neighborhoodsBA/BS Degree or equivalent in a related fieldCertified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designationsFamiliar how to use Property Management Software (Yardi preferred)Bilingual in Cantonese, Spanish, or RussianPrior work experience in a Customer Service oriented roleLives on site as the Resident Manager Powered by JazzHRsxRsuziDXI

Salary : $71,905 - $75,690