Clinical Program Manager

Description

Position Summary
The Clinical Program Manager is responsible for planning, organizing, coordinating, and supervising administrative and clinical activities in support of the Children's Receiving Home (CRH) programs. The Clinical Program Manager must plan, prioritize, supervise, and review the work of assigned clinical staff. He/she will also establish and implement operational and/or clinical processes, methods, and procedures in support of the assigned program and
to function as a proactive and positive team leader.

Based upon program and agency needs, the Residential Clinical Program Manager will serve as Head of Service or back up Head of Service. In those roles, the Clinical Program Manager is responsible for the STRTP mental health program’s compliance with all applicable regulations and laws. He/she will manage the clinical and administrative components of the Residential mental health plan.

Essential Duties and Responsibilities
Clinical Program Administration

• Implement clinical program consistent with the over-all agency treatment philosophy and within professional perimeters for best practices.
• Plan, organize, manage, and coordinate the operational, administrative, and clinical activities in support of the mental health and social work programs.
• Participate in the development and implementation of the assigned program’s mission, goals, and objectives.
• Review and evaluate operations and activities of assigned program on a continual basis.
• Oversee and participate in treatment planning and/or case management meeting and activities.
• Oversee, coordinate, and participate in client evaluations, program admissions, and discharge planning for the assigned program.
• Ensure prompt and appropriate attention to crisis management issues.
• Provide Clinical Supervision.
   

Head of Service/Back up Head of Service

• Responsible for maintaining a safe, healthy, and therapeutic environment in the residential program.
• Ensures that each child/youth admitted to the program has a mental health assessment.
• Ensures that each child/youth in the residential program have commonality of needs with the other children/youth in the STRTP, including whether the child/youth’s presence is adverse to the safety or mental health needs of the child/youth or other children/youth admitted.
• Ensures the mental health services identified on each treatment plan are provided and appropriate to meet the individual needs of the child/youth.
• Monitors the quality of the mental health services provided to the children/youth.
• Makes arrangements, including transportation, for children/youth to receive mental health services that cannot be provided by the residential program.
• Makes arrangements for special provision of mental health services to children/youth with disabilities including visual and auditory impairment.
• Ensures that documentation and recordkeeping requirements are met.
• Develops mental health staff schedules, training schedules, mental health treatment service schedules, medication schedules and any other schedules for the operation of the residential mental health program.

Personnel and Quality Management

• Supervises and supports the clinical staff performing direct care to clients and families.
• Assists staff with identification of individual skill or knowledge deficits and facilitate availability of learning opportunities and develop and administer a plan for development.
• Adhere to policies, procedures, and regulations of the Children’s Receiving Home and Mental Health contract.
• Ensure orientation and training for new staff and subsequently ensure staff are enrolled in and/or have completed required training.
• Oversee staff, providing the necessary and appropriate counseling or disciplinary action in accordance with agency policies, consulting with the Clinical Director and Human Resources when major disciplinary action is needed.
• Oversees and participates in the interviewing and hiring process, ensuring compliance with all agency and regulatory policies, practices, and laws.
• Oversee staff schedules ensuring overtime usage stays within budget.
• Responsible for the collection, review, approval, and submission of direct reports’ timesheets.
• Ensure completion and routing of all required original personnel and training forms and records to the Human Resources and Training Departments, respectively.
• Conduct timely performance evaluations for direct reports as well as monitoring timeliness of all performance evaluations.
• Participate in Agency-wide quality management efforts and planning.
• Model, train to, and support the principles and practices of quality management.
• Create and maintain a focus on outcomes for assigned program.
• Responsible for maintaining cost control activities to stay on target with annual budget. Receives monthly departmental financial reports and prepares corrective action plans for any major variances.

Administration and Program Development

• Provide leadership and support to the program planning and development functions for assigned clinical programs consistent with specific professional expertise.
• Participate in the development and implementation of divisional and agency-wide policies and procedures.
• Establish and maintain a variety of record keeping and documentation processes and systems for assigned clinical programs.
• Act as liaison between the clinical team and other agency programs, community organization, outside resources, and existing and potential client base.
• Ensures that communication channels are open and flowing; discuss with the appropriate residential and support services staff member(s); regarding clients’ activities, behaviors, and inter-related program operations.
• Works with the Clinical Director and program team members to implement clinical department goals and program objectives.

Other

• Attend external meetings in compliance with contract requirements and keep current with mental health department policies and procedures. Present information gathered at external meetings to clinical team.
• Prepare reports as necessary to funding agents and the Children's Receiving Home.
• Facilitate weekly clinical team meetings and internal utilization reviews.
• Attend external training/conferences to meet licensing requirements and keep up to date with current information and developments.
• Present information gathered at conferences at clinical meetings and staff in services/training as appropriate.
• Perform other duties as assigned.

Supervisory Responsibilities

• Directly supervises and supports assigned Clinical or Mental Health Staff.

Qualifications

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work varied hours including nights, weekends, and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• A graduate degree in psychology, social work, counseling, child development, or related field is required.
• Possession of a valid California LCSW, MFT, LPCC, or Psychology License is highly preferred.
• Registration with the Board of Behavioral Sciences is required.
• Two years’ experience in a clinical and/or residential setting working with children is required.
• Two years’ experience as a supervisor is preferred.
• Licenses, Certifications, Registrations:
• Must possess a valid California Driver’s License.
• Must be at least 21 years of age.
• Must pass First Aid certification course before start of employment. Certification can be completed through the Children’s Receiving Home.
• Must pass CPR within the first six weeks of employment.
•  Must pass Bloodborne Pathogens and Therapeutic Crisis Intervention (TCI) certification courses offered through the Children’s Receiving Home within the first three months of employment.
• Must maintain TCI, CPR, First Aid and BBP Certification throughout employment.
• Must complete online Mandated Reporter Training within first week of employment.

Knowledge, Skills, and Other Abilities:

• Competent in Microsoft Office Suite and web browsers.
• Must be able to read, write, speak, and understand the English language.
• Ability to write professional clinical reports and correspondence.
• Ability to speak effectively before groups of people.
• Must be able to function independently and be able to seek guidance when necessary.
• Knowledge of standard and acceptable clinical principles and best practice including the provision of mental health and child protection services, treatment, and the multi-disciplinary approach to treatment.
• Knowledge of Early Periodic, Screening, Diagnosis and Treatment (EPSDT) documentation, billing, and productivity requirements.
• Expertise in assessing challenging clients, experience with assessing children and adolescents desired.
• Knowledge of the Diagnostic and Statistical Manual of Mental Disorders (DSM-V).
• Thorough knowledge of a variety of therapeutic interventions and models emphasizing empirically validated interventions.
• Knowledge of standards and accepted principles and practices of supervision, training, and performance planning and review.
• Knowledge of the role of social service agencies, both public and private. 
• Knowledge of pertinent laws, codes, regulations, and guidelines related to the operation and delivery of a variety of client services to individuals and families with particular emphasis on child protection services and applicable reporting laws and protocols.
• Knowledge of legal/ethical issues as outlined by BBS or BOP and APA.
• Knowledge of basic personnel principles and procedures associated with hiring, performance management and evaluations, training, and employee discipline/development.
• Knowledge of standard and accepted methods and techniques to effectively identify problems, gather pertinent data, analyze, and evaluated potential alternative, develop, and justify recommended solutions, implement solutions, and monitor for effectiveness and success.
• Knowledge of basic structure of resources, operations, and services within a nonprofit organization and consistent with nonprofit guidelines and regulations.
• Knowledge of professional standards and requirements for assigned clinical programs particularly as it pertains to licensing, accreditation, and standards compliance.
• Excellent writing, communication, organizational, time management skills.
• Ability to maintain a professional, confidential work environment.
• Must be flexible, creative, and able to work effectively in crisis situations.
• Must demonstrate respect for all family lifestyles and cultural values.
• Knowledge of CPS, Child Welfare and Juvenile Justice Systems.
• Ability to relate with children in a nurturing and respectful manner while maintaining appropriate boundaries with both children and families.
• Ability to cooperatively with a culturally diverse client population and work force.
• Ability to work with community and outside agencies in a collaborative and cooperative manner.

Salary : $80,000 - $100,000