Description

Position Summary:

Under the direction of the Program Manager, the Shift Lead is responsible for ensuring the safety and security of the clients and provides direct, on-site supervision of and support to designated residential care staff and the milieu. Coaches, motivates, and provides support to staff on shift and acts as a primary liaison between residential care staff and other agency professionals and staff. Performs a variety of direct residential care functions in support of assigned areas of responsibility. Ensures adherence to Children's Receiving Home policies and procedures, Community Care Licensing (CCL) Title 22 regulations, Department of Social Services Licensing Regulations and Council on Accreditation (COA) standards.

The Shift Lead assumes the role of Facility Manager while on shift and has the authority and responsibility necessary to manage and control the day-to-day operation of the facility and supervise the clients. 

Essential Duties and Responsibilities:

Campus Wide Support

• During scheduled hours, it is required to be at the facility at all times when children are present.
• Maintain continuous communication with Residential Counselors (RC’s) to ensure that safe and effective supervision of clients occurs at all times.
• Acts as a mediator between staff and youth by providing leadership and assistance in resolving crisis situations.
• Provides feedback to RCs in a professional manner with the intention of promoting growth and learning.
• Regularly directs Residential Counselors in the performance of their duties.
• Trains new Residential Counselors.
• Evaluate Residential Counselors in the performance of their duties.
• Addresses employee complaints with support from Supervisors.
• Prepares schedules to ensure coverage of shifts in compliance with required staffing ratios.
• Develop and maintain therapeutic relationships with all youth while maintaining boundaries.
• Proactively check in with the youth frequently to prevent crisis situations.
• Remain with staff and clients during a crisis situation until residents return to their baseline behavior pattern.
• Assist clients in de-escalating after a crisis situation, conduct Life Space Interview (LSI) and complete any necessary documentation.
• Provides assistance to staff with each child in working with a group and in handling individual problems.
• Ensure that staff is utilizing proper Therapeutic Crisis Intervention (TCI) intervention/techniques.
• Intervene in crisis situations as instructed in TCI to ensure the safety of clients, assume a lead role when intervention involves use of physical containment.
• Analyze crisis situations to determine the cause of the problem and possible ways to prevent the situation in the future. Discuss situation analysis with staff and supervisors as needed.
• Assist as needed in the development and implementation of Safety Plans for youth displaying high risk behaviors.
• Ensure staffing ratios are met at all times.
• Notifies staff of new policies and protocols.
• Ensures that Dorm Schedules and Program Activity schedules are followed.
• May need to restrain clients as instructed per TCI to ensure the safety of staff and clients.
• Participate with the youth in a variety of recreational activities to help build and maintain positive relationships with the clients.
• Document of incidents of restraints and crisis in accordance with agency and CCL standards.
• Communicate with Program Supervisor, Residential Counselors, Clinicians, Program Teams and CRH clinic regarding issues concerning the clients as needed, for continuity of care.
• Provide transportation for clients as needed.
• Maintains a safe and healthy work environment within assigned client support services for clients, staff, and visitors; reports on all accidents or illnesses occurring in the workplace and/or during working hours per CRH/insurance requirements and procedures.
• Accountable for reporting building and equipment damage and/or unsafe conditions and initiating action to correct any unsafe conditions.
• Ensure clients' living space meets and/or exceeds the expectations of CCL and CRH and provide regular feedback to the Program Supervisor.
• Perform other agency duties as assigned.

Other Duties

• Must be familiar with and have the ability to carry out all emergency/disaster plans.
• Provides support to Residential staff, volunteers, interns, and any other auxiliary staff.
•   Provides childcare and supervision for the clients.
• Provides support during Intakes and Discharges. Aids in the referral process for new admissions.
• Support during family visitations, or visits that need to be supervised.
• Attends and participates in regular staff meetings regarding program issues.
• Attending mandatory in-service training.
• Complete written documentation per program requirements, in compliance with agency policy and training and CCL Title 22 regulation requirements.
• Attend and participate in team meetings to be aware of and facilitate the development and application of needs and services treatment plans for each child, providing documentation as necessary.
• Ensure accurate recording of worked hours and notify a supervisor of any discrepancies in a timely manner and in accordance with agency guidelines.

Quality Management

• • Adheres to policies, procedures and regulations of the Children’s Receiving Home.
  • Models and support the principles and practices of quality management.
  • Maintains a focus on outcomes for assigned programs

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work varied hours including nights, weekends, and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Required:
  • BA/BS Degree, or Child Development Teaching Permit
  • or 12 semester units of Early Childhood Education (ECE) units, Adolescent Development units, Foster and Kinship Care Education and at least 100 hours of experience working with youth.
  • or valid certificate as an Alcohol Counselor, Drug Counselor or Alcohol and Drug Counselor and at least 100 hours of experience working with youth.
  • or valid Vocational Training certificate, credential or documentation demonstrating experience as a trade journeyperson who instructs children in vocational skills and at least 100 hours experience working with youth.
  • or previously employed as a staff or volunteer at a group home or short-term therapeutic center for at least one year.
  •  

• The Facility Manager shall meet one of the following requirements prior to employment:
  • One year of full-time experience, or its equivalent, working with the client group to be served (Experience shall be verified as having been performed as a paid or volunteer staff person whose duties required direct supervision and care of the client group served.)
  • or Two years of experience as a member of the social work staff in a group home performing those duties specified in Title 22 Group Home Regulation section 84065.2(c).
  • or Completion with a passing grade, from an accredited or approved college or university, of 15 college semester or equivalent quarter units in behavioral science, 9 units of which must be in courses relating to children with behavioral problems which may be the result of abuse, neglect, or emotional trauma.  The courses may include, but are not limited to curriculums in Corrections, Psychology, Social Work, or Social Welfare.Prior to assuming the duties and responsibilities of the facility manager, the individual shall complete a minimum of one hour of Facility Manager training as specified in Title 22 Group Home Regulations Section 84065(k), in addition to training required in New Child Care Staff Training Section 84065(i) and Annual Training required in Section 84065 (j).

• The Facility Manager must complete 4(four) hours of training on the specialized needs of children in transition.   

Licenses, Certifications, Registrations:

• Must have Therapeutic Crisis Intervention (TCI) certification and Mastered TCI – LSI 1 Status.   Internal Candidates must have an LSI 1 status prior to interview. External Candidates must achieve LSI 1 status one month after TCI has been completed.
• Must possess a valid California Driver’s License. Must be able to meet the Agency’s rules and be eligible to drive for business. The Agency’s insurance carrier reserves the right to exclude applicants based on their driving record.

• Must be at least 21 years of age.
• Must pass First Aid certification course before starting employment. Certification can be completed through the Children’s Receiving Home.
• Must pass CPR within the first six weeks of employment
• Must pass Bloodborne Pathogens and Therapeutic Crisis Intervention (TCI) certification courses offered through the Children’s Receiving Home within the first three months of employment.
• Must maintain TCI, CPR, First Aid and BBP Certification throughout employment.
• Must complete online Mandated Reporter Training within first week of employment.

Knowledge, Skills and Other Abilities:

• Ability to read, speak, understand, analyze and interpret documents such as client safety/treatment plans, assessment materials and procedure manuals in the English language.
• Ability to write professional reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be able to function independently yet be able to seek guidance when necessary.
• Knowledge of standard and acceptable principles and practice of mental health and child protection services, as well as treatment and the multi-disciplinary approach to treatment.
• Must be competent in Microsoft Office Suite and Web Browsers.
• Ability to relate to children and families in a positive manner.
• Ability to establish and maintain appropriate boundaries with children and families.
• Skill to accurately assess clients' needs.
• Knowledge of child/adolescent development and behavior.
• Knowledge of child abuse and substance abuse issues.
• Knowledge of team, family and group dynamics.
• Knowledge of legal and regulatory issues related to the operation and delivery of support services to clients and families with particular emphasis on child protection services.
• Strong crisis intervention skills and knowledge of crisis intervention techniques.
• Excellent written and verbal communication skills, organizational and time management skills.
• Strong problem solving, leadership, supervisory, training and performance planning skills.
• Skill to maintain a professional, confidential work environment.
• Ability to manage multiple tasks in an efficient manner.
• Ability to work in a team approach with diverse sectors of the community, including but not limited to, government officials, residents, children, parents, school personnel and community-based providers.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally run. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Salary : $22 - $28