Office of Quality Assurance Technician (CYFD/JJS #75182)

Posting Details

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives or children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service ¿ and be part of meaningful change for New Mexico¿s future.

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*

THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.  APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE

Why does the job exist?

The Performance & Quality Assurance Bureau provides objective performance assessments to Juvenile Justice Services (JJS) leadership to help support their quality improvement efforts. We assess compliance with JJS procedures and national-best practices by providing functional audits, trend analysis, and recommendations. Reports are created that allow leadership to
evaluate performance over time and in comparison to similar facilities.

How does it get done?

The incumbent in this position will conduct and document various types of audits including reviews of client charts for the medical, behavioral health and security programs in the Juvenile Justice Facilities.  Responsibilities include monitoring and reporting compliance with facility policies and procedures, investigating allegations of non-compliance with policies and procedures and/or investigating specific concerns and serving as a resource to assist facility staff to improve compliance and service delivery.

Who are the customers?

Juvenile Justice Division Directors, Deputy Director, Facility Superintendents, Deputy Superintendents, Program Managers, Facility Medical Director, Deputy Director for facility Behavioral Health and Behavioral Health Therapy Supervisor.

Ideal Candidate

Skilled in the following areas:

Have the ability to demonstrate excellent communication and customer service skills;

Be able to demonstrate experience, skill and aptitude in data analysis, strategic planning and problem remediation;

Will demonstrate a high proficiency with using Microsoft Word, Excel and other Office software applications.

Minimum Qualification

Associate Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, or Family Services from an accredited college/university and two (2) years of any combination of experience, including working with communities on health or social service-related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience

Employment Requirements

Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Office setting, extensive personal computer work, sitting, standing walking for long periods. Exposure to individuals who are possibly under the influence of drugs or alcohol, or otherwise distressed. Occasional travel may be required. Work is primarily in a juvenile correctional facility.

Supplemental Information

Do you know what Total Compensation is? Click here

Agency Contact Information: Robert D Gerlock, (505) 629-2763. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.

Salary : $55,273 - $82,909