Enterprise Application Associate Analyst

Job Title & Specialty Area: Enterprise Application Associate Analyst

Department: IT Core Clin Apps

Location: Dallas, TX

Shift: 8:00 AM to 5:00 PM

Job Type: Remote

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

Assists with identifying, evaluating, analyzing, and recommending changes in support of assigned applications / systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications / systems; Co-leads and/or coordinates conversions, application / system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call / after hours support schedule as defined within the Group.

Responsibilities

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for assisting implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services. Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management: Prepare detailed project plans. Co-Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s). Provide weekly status updates on assigned projects. Work with manager to coordinate necessary support with Project Management Office (PMO) as needed.
• Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve ServiceNow tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
• Administrative: Log hours for project-related work in the Project Portfolio Management (ServiceNow) system on a weekly basis . Utilize ALM Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
• Production Support and Maintenance: On call support (support calendar defined by Group or application suite, pager required). Ensuring the integrity, integration and stability of production system. Formulating system scope and objectives to develop or modify complex system designs. Daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs etc. Interface maintenance and support. Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users). Working closely with IT resources during upgrades and issue resolutions. Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed. Coordinate and complete tasks during unplanned downtimes including system maintenance. Support training of IS staff and end-users as needed. Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication. Daily communication with key business process owners and departmental system support staff. Explaining technical and software concepts to non-IS staff. Stay current with new application functionality and enhancements. Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution. Utilize vendor support site to log issues for assistance in resolution; Coordinate with Group Manger and System Administrators and customer departments to implement recommended solutions. Other duties as assigned.
• Project Assignments: Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issues tracking. Analyze user problems, determine and recommend optimum resolution based on system capabilities and user’s needs. Consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems. Consult with department on enhancements to ensure integration within the existing environment. Participate in design, build, test, troubleshooting and conversions. Assume project lead responsibilities. Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation. Coordinate and consult with end user departments to determine activities and business functions of their departments. Determine requirements for system software, hardware, interfaces, and application integration. Assist others with project plans with system specifications based on defined requirements. Formulate and/or define project scope and system objectives through research and fact finding of internal, external and independent sources. Serve as technical resource to plan, coordinate, and develop a comprehensive implementation plan for specific aspects and components of project integration. Help develop the project plan, including definition and assignment of project tasks to team members. Help establish time lines and project milestones. Report progress to ensure compliance with project requirements. Report project status and updates to manger and/or the Project Management Office (PMO). Assist with technical, programming, support, vendor, and end user staff to determine system requirements, resource requirements, utilization, installation, implementation, and communication plans. Install and implement complex software, hardware, interfaces, and upgrades in a multiple user, networked and integrated computer environment. Coordinate and manage systems monitoring and performance enhancement activities to ensure optimal system performance and standards. Establish service level agreement metrics for supported systems based on identified objectives to meet quality standards. Provide application expertise during planning and design. Develop and maintain test plans and scripts in ALM Quality Center. Coordinate department testing efforts and communicate on a regular basis with customer. Mentor new Associate Analysts. Identify and document current and future state analysis. Coordinate and document hardware and software installations. Other duties as assigned.
  
  

Work Experience

How You’ll Be Successful:

• At least 1 year work related experience Required
• Understanding of project management methodology; Direct experience related to same or similar systems installed at Children's Preferred
  
  

EDUCATION

• Four-year Bachelor's degree or equivalent experience Preferred
• Enterprise App Analysts supporting software must demonstrate competency in software used in their role. All training and testing must be successfully completed and passed within 90 days of employment. Continuing education requirements must be maintained for applications applicable to the role. Required
  
  

LICENSES AND CERTIFICATIONS

• If supporting Infor (HR): Infor HR Payroll Associate Certification or Infor HR Talent Associate Certification is required. Existing employees supporting Infor will have 90 days from 6/1/26 to complete certifications. 90 Days Required
• If supporting Infor (Finance/Accounting or Supply Chain): Infor FSM Associate Certification is required. Existing employees supporting Infor will have 90 days from 6/1/26 to complete certifications. 90 Days Required
  
  

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
  
  

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.