Program Supervisor (Safe Way Forward)

Salary: $72,000 - $78,000/yr

SWF (A Safeway Forward) is a therapeutic program in our Prevention continuum of services. It is a home-based intensive model for families in the Bronx where Intimate Partner Violence (IPV) has put the family at risk of having their children placed outside the home. The model works with both the Person Causing Harm (PCH) and the Survivor (SUR) and provides both child-welfare prevention services and clinical therapeutic intervention services to all members of the family, using a trauma-informed, client-centered approach, to help families establish long-term safety and heal from the trauma of emotional and physical abuse.

Position Summary: The Program Supervisor will provide direct supervision to a team of four Therapeutic Case Planners (TCP) working to provide an array of comprehensive trauma-informed, client-centered, and anti-oppressive services to child welfare involved survivors of IPV, their children, and child welfare involved parents who have caused harm in their relationship and to their children. The Program Supervisor will report to the Program Director.

Essential Duties

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Provide accountability, child welfare and administrative supervision to four TCPs.
• Ensure TCPs comply with OCFS and ACS policies and procedures.
• Review and approve FASPS, Plan Amendments and progress notes.
• Ensure accurate Program Choice and PPG assignments in Connections.
• Oversee timely approval of case closings.
• Ensure TCPs enter contacts in the PROMIS and Connections systems as per policy.
• Ensure that all families and children are seen at least twice a month.
• Collaborate with the Program Director to meet performance-based funding requirements (90% utilization).
• Provide child welfare supervision to TCPs in order to ensure that all children are safe and free of immediate or impending danger or serious harm.
• Provide weekly supervision to TCPs consistent with ACS Supervisory Standards and to ensure continuity of care.
• Conduct bi-weekly unit meetings with TCPs, Therapist and Parent Coaches.
• Review all case records monthly consistent with ACS Supervisory Standards.
• Document case discussions and case record reviews monthly in Supervisory Reviews.
• Ensure that all required assessments are conducted as per policy.
• Collaborate with all departments of ACS as needed to ensure the safety needs of children are addressed.
• Ensure participation in Family Team Conferences, Service Termination Conferences, Elevated Risk Conferences, Early Engagement Conferences and 30-45 Day Conferences.
• Ensure that staff comply with agency conditions of employment related to attendance, hours of UKG, and use of sick, personal, vacation time, etc.
• Ensure that all staff meet performance standards and comply with agency standards of behavior and code of conduct.
• Complete performance evaluations and address performance issues in a timely and progressive manner.
• Ensure that staff receives trainings as required by agency, ACS and program.
• Support professional development in trauma-informed practices and evidence-based interventions.
• Collaborate with the CQI Department to ensure contract compliance.
• Provide supportive and corrective feedback to TCPs to promote client outcomes through interventions such as enacting role play and practice, attending home visits.
• Provide direct training and coaching to ensure TCPs competency in all areas relating to IPV.
• Build a relationship with community stakeholders to ensure client needs are being met.
• Provide rotating weekly coverage on 24-hour hotline to respond to client crises.
• Completes all other tasks as assigned related to role of Program Supervisor.
  
  

Minimum Qualifications

• Master’s degree in social work, mental health, or related field required; license preferred.
• Minimum of 3 years’ experience required, clinical counseling experience in mental health, victim services, and/or social service fields.
• Ability to work evenings/weekends as needed and maintain a flexible work schedule.
  
  

Key Competencies

• Minimum of 2 years of supervisory experience preferred
• Bilingual in Spanish/English preferred.
• Prior experience providing prevention and intervention services to underserved families affected by intimate partner violence using a trauma-informed, client-centered, anti-oppressive approach preferred.
• Knowledge of child development and trauma-informed practice as well as family systems, relational and attachment theories and framework.
• Flexibility and ability to work under pressure, relate to families in crisis, and at risk of child placement due to neglect/abuse.
• Work experience in community- and neighborhood-based programs.
• Knowledge of the ACS CONNECTIONS and PROMIS systems.
• Excellent oral and written communication skills.
• Excellent organizational and management skills.
  
  

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team. This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes. The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.