What are the responsibilities and job description for the Home Services Leader position at Childers Air Plumbing & Electric?
Company Description Childers Air Plumbing & Electric is a long-standing home services company that began as a local family business in 1951. Over the decades, the company has grown its sales and service offerings in heating, cooling, plumbing, and electrical work. Childers now employs a sizable team of local sales, installation, and repair professionals who serve residential and commercial customers. The company’s growth is rooted in strong customer loyalty, community ties, and a commitment to dependable service. Team members join a stable, community-focused organization with a strong reputation in the region.
Role Description The Home Services Leader is a full-time, on-site role based in Beckley, WV, responsible for overseeing daily operations in HVAC, plumbing, and electrical service lines. This role coordinates schedules for technicians, monitors job progress, and ensures that work is completed safely, on time, and to quality standards. The Home Services Leader supports customer satisfaction by responding to service issues, communicating clearly with customers, and resolving escalated concerns. They work closely with sales and dispatch teams to manage workload, allocate resources, and optimize routes and appointments. The role also involves coaching and mentoring field technicians, reinforcing company policies and safety practices, and contributing to process improvements and efficiency initiatives.
Qualifications
Role Description The Home Services Leader is a full-time, on-site role based in Beckley, WV, responsible for overseeing daily operations in HVAC, plumbing, and electrical service lines. This role coordinates schedules for technicians, monitors job progress, and ensures that work is completed safely, on time, and to quality standards. The Home Services Leader supports customer satisfaction by responding to service issues, communicating clearly with customers, and resolving escalated concerns. They work closely with sales and dispatch teams to manage workload, allocate resources, and optimize routes and appointments. The role also involves coaching and mentoring field technicians, reinforcing company policies and safety practices, and contributing to process improvements and efficiency initiatives.
Qualifications
- Strong leadership and team management capabilities, with experience guiding field or service teams in a home services or related environment.
- Working knowledge of HVAC, plumbing, and/or electrical services, or similar technical trades, with the ability to understand job scopes and service requirements.
- Proficiency in scheduling, dispatch, and basic operations management, including coordinating multiple jobs and resources throughout the day.
- Excellent customer service and communication skills, with the ability to handle escalations, explain services, and build trust with customers.
- Solid organizational and problem-solving skills, including attention to detail, time management, and the ability to adapt to changing priorities.
- Comfort with basic computer systems and service management or CRM software to track jobs, update records, and generate simple reports.
- Commitment to safety, quality, and compliance with local codes and company standards.
- Previous experience in home services, construction, facilities, or a related trade environment preferred.
- High school diploma or equivalent required; additional technical or business coursework is a plus.
- Ability to work on-site in Beckley, WV, including occasional evenings or weekends as operational needs require.