Program Manager

Job Title: Program Manager (Permanent Supportive Housing)        Effective Date: 6/6/2025

Reports to: Director of Supportive Housing   Starting Salary: $82,652.03-100,464.06

Status:   ☒Regular    ☐Temporary    ☒Full-Time     ☐Part-Time     FLSA:   ☒ Exempt OR  ☐ Non-Exempt

Location: Sweetgrass Flats 

Job Summary:

This position reports directly to the Director of Supportive Housing. Chief Seattle Club’s permanent supportive housing projects, Sweet Grass Flats, Goldfinch Elders’ Housing (55 ), ?al ?al, Salmonberry, and Sacred Medicine House together can house approximately 340 people, the majority of whom will be Chief Seattle Club members, Native American and Alaska Native.

Many residents/members have chronic and acute mental illness, active addiction issues, and/or trauma. Some have been homeless for many years. Goldfinch, Salmonberry, Sacred Medicine House are low-barrier, trauma-informed, harm reduction programs. Goals and objectives are established and evaluated by the Director of Supportive Housing and may be changed or updated at any time.

The Program Manager is expected to run their site in alignment with CSC’s mission, vision, and values, as well as grant and funding requirements and promote a positive sense of community among residents by organizing and actively participating in on-site resident/member activities and services.

Duties/Responsibilities:

• Provide inspirational leadership, program and service coordination, and management in a low-barrier, harm-reduction model.
• Collaborate with other partnered service agencies as appropriate to ensure continuum of care for residents.
• Work with staff and residents to ensure the site is a safe and compassionate environment grounded in Native culture and lifeways that supports residents in maintaining housing.
• Supervise, support, and assist in the professional development of program staff.
• Respond in a timely manner to all emergency resident and facility issues.
• Coordinate with Program Supervisor as needed for staff support.
• Coordinate all emergency services, property management, and maintenance response.
• Supervise staff scheduling. Assure the programs are open and adequately staffed 365 days a year, filling in as needed. Minimize the use of overtime. Assure appropriate backup is in place at all times.
• Ensure proper tracking of expenditures including timely receipt and payment request forms as needed.
• Maintain and/or create accurate, efficient file set up, filing and archiving of tenant files including meeting organizational standards and contract reporting requirements.
• Maintain confidentiality of occupant information and residency.
• Coordinate purchasing supplies for office and residents.
• Respond to resident complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar residents from participation in the programs to ensure policy and contract compliance.
• Actively participate in safety committee meetings, completion of trainings, ensure timely communication of safety updates, and provide leadership and support during emergencies in alignment with organizational protocols. 
• Develop and maintain a workplace which values and supports a culturally Native work and service environment.
• Attend all mandatory CSC Meetings and events as needed.

Education and Background:

• 5 years' experience in social services, homelessness services, and/or Native specific programs. 
• 2-year supervisory experience or demonstrated leadership role.
• Exceptional customer service and problem-solving skills.
• Ability to handle complaints/conflicts in a calm and professional manner.
• Dependable, highly motivated and organized.
• Experience working with homeless and or low-income population.
• Experience with American Indian/Alaska Native populations 
• Bachelor’s degree in business management preferred.

Benefits Summary: 

Full-time employee benefits package includes: 

• Medical, Dental, Vision, and an Employee Assistance Program 
• Public Transportation (ORCA) pass  
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential   
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

Physical Requirements: 

While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, be able to read and write documents in hard and electronic copy, have the physical strength and agility to handle routine office tasks and machinery. Travel may be required for certain employees depending on location. This position is typically in an office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.

Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees is available

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.

Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.