IT Support Technician

Job Summary:

Under the general direction of IT Manager, the IT Support Technician is responsible for installation, maintenance, and support services related to the Chief Seattle Club’s information services infrastructure, including software applications, systems software, network configuration and voice systems communication equipment. Installs, configures, administers, and provides support for applications/hardware as well as basic level user support, technical assistance, and training in the use of the computer systems, equipment, and software; diagnoses problems and determines appropriate action. Ensure various security permissions and backup procedures.

Essential Job Functions:

• Provide helpdesk support to internal employees and resolve problems
• Monitor and respond quickly and effectively to requests
• Modify configurations, utilities, software default settings for the local workstations
• Utilize and maintain ticketing database
• Document procedures
• Assist with familiarizing of new users to the 365 infrastructure and services
• Build, install, configure, and test new workstations, printers, and software
• Maintain inventory of all equipment, software keys, and software licenses
• Manage PC setup and deployment for new users using standard hardware, autopilot profiles, security/other policies and software
• Assign users and computers to proper groups in Entra ID/Microsoft 365
• Track and perform workstation hardware and software upgrades as required
• Update Azure Active Directory as needed
• Setup and maintain networks across physical sites using a combination of vendors
• Maintain various organizational units with MS 365 such as 365 groups, SharePoint Sites, share mailboxes, Power Platform, etc.
• Have knowledge for, and willingness to use, power tools, and hand tools

• Perform other duties as situation requires or as assigned by supervisor.

Non-Essential Job Functions:

• Attends and participates in CSC trainings, staff meetings, and monthly CSC partners meeting
• Maintain a friendly demeanor when interacting with users
• Be self-motivated and take the initiative in working with our staff

Knowledge, Skills and Abilities Required:

Education: Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field

Experience: Entry-Level: 0-2 years of IT support experience (internships or help desk roles).

Technical Skills & Competencies:

• Working knowledge of Microsoft 365, and Azure Active Directory, including common tools, best practices, and troubleshooting.
• Current knowledge of PC, Mac, and mobile devices (iPhone/iPad, etc.), hardware/software, and general technology trends
• Excellent written and verbal communication skills, including expressing technical concepts clearly to technical and non-technical audiences.
• Help Desk Ticketing Systems – Experience with FreshService or equivalent ticketing system.

Soft Skills:

• Excellent Customer Service skills and a demonstrated success exceeding customer expectations
• Able to work well with others in a collaborative manner
• Ability to maintain a professional demeanor and confidentiality
• Able to comprehend information quickly

• Possesses high energy and willingness to learn
• Ability to prioritize and simultaneously manage multiple projects

Preferred Qualifications:

Certifications (highly valued but not always required):

• CompTIA A (essential for IT support roles)
• CompTIA Network (for networking knowledge)
• Microsoft Certified: Modern Desktop Administrator Associate

While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work with team as frequent communication is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery. Occasional travel may be required for certain employees depending on location.

Most positions at CSC are exposed to members of the community who have experienced or are

experiencing trauma in various forms including but not limited to: domestic violence, sexual

violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of

secondary trauma. Employees are encouraged to seek external support and maintain self-care

when working indirectly or directly with clients. Mental health care referrals for employees is

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Benefits Summary:

Full-time employee benefits package includes:

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

This job description is intended to describe the general nature of this job and may not include all responsibilities that might be required of the person holding this position. This job description is subject to change at any time at the sole discretion of the company and does not establish a contract for employment.

Equal Employment Opportunity

Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.

Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.