Customer Service Representative

Chief of Staff KC is looking for a dependable, customer-focused professional for a client of ours within the Kansas City Metro area. This Customer Service Representative is responsible for maintaining strong customer relationships while helping coordinate day-to-day account activity, order fulfillment, and administrative processes.

Responsibilities

• Build and maintain positive working relationships with new and existing customers through consistent communication and dependable service.
• Serve as a primary point of contact for customer questions, order updates, product inquiries, and account-related needs.
• Monitor open orders and coordinate with purchasing and warehouse personnel to obtain updates on availability, processing, and delivery timelines.
• Proactively communicate order statuses, potential delays, and other important updates to customers.
• Process customer orders, enter sales information, and maintain accurate account and transaction records.
• Prepare and distribute invoices, including coordinating billing documentation for larger customer accounts.
• Process customer payments and assist with general billing-related inquiries.
• Maintain accurate inventory records, customer information, product details, and order tracking documentation.
• Review customer purchasing activity and generate reports to help identify trends, account needs, and ordering patterns.
• Research and resolve customer concerns, order discrepancies, and other service-related issues in a timely manner.
• Provide general administrative and clerical assistance during slower periods or when additional support is needed.
• Develop product knowledge and become familiar with the company's parts catalog to better assist customers and support account needs.
• Follow established procedures while identifying opportunities to improve communication, organization, and customer service processes.

Qualifications

• 1–2 years of experience in customer service, account support, order processing, or a related administrative role.
• Strong verbal and written communication skills with the ability to interact professionally with customers, contractors, and internal team members.
• Excellent organizational skills and attention to detail, particularly when handling orders, invoices, and customer information.
• Ability to manage multiple responsibilities, prioritize tasks, and maintain productivity in a fast-paced environment.
• Strong problem-solving skills and the ability to navigate customer concerns with professionalism and sound judgment.
• Comfortable working with computers, spreadsheets, and digital recordkeeping systems.
• Familiarity with Google Workspace and/or QuickBooks is beneficial, with the ability to learn new software and internal systems.
• Ability to work independently, take ownership of responsibilities, and consistently follow through on assigned tasks.