Customer Service Representative

Chief of Staff KC is partnering with a local client to help look for a personable, detail-driven professional who takes pride in delivering exceptional customer service and keeping things running smoothly behind the scenes. In this role, you'll work directly with an established group of customers, helping manage orders, answer questions, and create a positive experience that keeps customers coming back. You'll get to know your accounts, learn their needs, and become a trusted resource they can count on.

Responsibilities

• Build and maintain relationships with an established portfolio of returning customers, serving as a reliable point of contact for their questions, orders, and ongoing needs.
• Manage customer email correspondence across a large account base, keeping communication timely, professional, and organized.
• Process customer orders with a high level of accuracy, recognizing the importance of getting the details right for accounts with significant business volume.
• Help new customers navigate available product catalogs and transition to a more personalized service approach as you become familiar with their preferences and needs.
• Respond to customer inquiries, resolve routine issues, and follow through to ensure customers receive the support they need.
• Work closely with fellow customer service representatives to share information, coordinate efforts, and maintain a consistent, positive customer experience.
• Learn internal processes, product offerings, and customer expectations while applying feedback and direction to continually strengthen your performance.

Qualifications

• You're personable and professional, and you know how to build rapport with different types of customers.
• You're sharp, attentive, and detail-oriented, with a strong sense of responsibility for the accuracy of your work.
• You take direction well, welcome feedback, and can translate expectations into consistent, dependable results.
• You're organized and able to manage multiple priorities without losing track of important details or follow-up items.
• You're comfortable working in a fast-paced environment where accuracy, accountability, and customer satisfaction matter.
• You communicate clearly, approach challenges with a solutions-oriented mindset, and follow through on your commitments.
• You're comfortable with Microsoft Word, Excel, and everyday computer-based systems.