Front Office Manager

• Understands and upholds Chico’s Mission, Employment Guidelines, policies and procedures.
• Understands and follows all management policies and promotes Chico culture.
• Oversee the daily operations of the Front Office/Reservations department.
• Ensure exceptional guest service is consistently delivered.
• Manage Front Office/Reservations staff, including hiring, training, and scheduling.
• Implement and monitor policies and procedures to maintain workplace standards.
• Coordinate with other departments to facilitate smooth operations.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain occupancy and room rates to optimize revenue.
• Assist in preparing the department budget, and manage the budget accordingly
• Conduct regular staff meetings and performance evaluations.
• Ensure compliance with health and safety regulations.
• Monitor key performance metrics and develop improvement strategies.
• Oversee inventory management for front office supplies.
• Is responsible for handling escalated Guest or Employee issues as needed
• Is responsible for working alongside team members as scheduled. 
• Will act as MOD as needed.
• Assists with on-boarding/training new employees.
• Communicates staff issues to Managers, including coaching and discipline, in an ongoing, consistent manner. Addresses conflicts privately and uses proper documentation.
• Assists in monitoring job satisfaction and individual development of staff.
• Follows department training on all duties and tasks.
• Answers telephone calls from guests seeking to make or cancel reservations.
• Greets arriving guests, assigns rooms, issues keys, collects guest payment and billing information.
• Answers guest requests for any special needs while in-house.
• Is responsible for accurate accounting of cash drawers and other accounting processes.
• Is responsible for daily opening and closing procedures.
• Is responsible for following protocol for call-in and/or covering shifts.
• Is responsible for adhering to departmental dress code and personal hygiene standards.
• Is responsible for maintaining cleanliness and organization in departmental work area
• Is responsible for Front Desk Gift Shop (including inventory, ordering, invoicing, etc.)

Salary : $65,000 - $70,000