What are the responsibilities and job description for the Team Leader position at Chick-fil-A?
A Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing team members. Leaders lead by example, hold themselves accountable and set the tone that others will follow.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Insurance and 401K opportunities
- Competitive pay
- Employee Meals
Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close and lead shifts
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Take ownership and hold yourself accountable
- Lead by example and conduct yourself professionaly
- Share a Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically and with a friendly tone
- Always say "My Pleasure" when thanked
- Must have reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve others
- Strong commitment to superior customer service
- Ability to remain calm under pressure
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- Weekend availability
- Monday to Friday
- Day shift
- Night shift