What are the responsibilities and job description for the Shift Lead position at Chick-fil-A?
Join Our Team as a Team Lead/Shift Lead!
At Chick-fil-A, Team/Shift Leaders play a vital role in assisting our team with all aspects of shift management, ensuring that each guest enjoys an outstanding experience. Team/Shift Leaders supervise assigned stations throughout their shift and are tasked with opening and/or closing the restaurant following the established procedures.
Key Responsibilities:
- Encourage Team Members to work at a pace that meets the restaurant's established speed of service guidelines.
- Execute proper security and cash handling protocols while holding cashiers accountable for compliance.
- Oversee the cleanliness of the dining room, restrooms, parking lot, and overall facility.
- Address guest issues as they arise and consult with management on more complex matters.
- Foster positive working relationships with employees, providing direction and constructive feedback.
- Communicate employee performance and policy violations to management for appropriate resolution.
- Strictly adhere to all company policies and procedures.
We are looking for individuals who:
- Are committed to delivering excellent service and quality.
- Have a strong desire to lead and develop others.
- Can thrive in a fast-paced environment and adapt to changing needs.
Perks of working at Chick-fil-A:
- Flexible Hours: We will work with you to arrange a schedule that accommodates your commitments to family, friends, school, or sports.
- Closed Sundays: Enjoy a guaranteed day off to spend with family and friends, as all Chick-fil-A restaurants are closed on Sundays.
- Work Directly With A Chick-fil-A Operator: Gain mentorship from the Operator, who invests time in employees and teaches valuable business skills for the future.
- College Scholarships: We believe everyone deserves an education and offer Leadership Scholarships to eligible employees who qualify.
- Competitive Pay: Enjoy a competitive paycheck while working in a nurturing environment that fosters valuable business and interpersonal skills.
- A Friendly Place to Work: At Chick-fil-A, we view our team members as more than just employees. Our low turnover rate reflects how much people enjoy working here.
- Opportunity for Advancement: There are many opportunities for growth and development within the Chick-fil-A organization.
At Chick-fil-A, being a Team Lead/Shift Lead is more than just a job; it’s a stepping-stone to a successful future in the world of business.
About the Company:
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
Work schedule
- 8 hour shift
- Weekend availability