What are the responsibilities and job description for the Shift Leader position at Chick-fil-A?
***Must be 18 or older to apply***
Responsibilities
At Chick-fil-A, Leaders are responsible for assisting the Operator in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures. Responsibilities include:
Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
Ensures that workstations are clean at all times.
Ensures that cashiers follow cash handling procedures at all times.
Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.
Perform any of the tasks above as needed throughout shift
Addresses guest issues that may arise; consults with management regarding complex issues.
Maintains a positive working relationship and treats all employees with honor, dignity and respect while providing them with direction and feedback.
Communicates employee performance and policy/procedure violations to management for appropriate handling.
Strictly adheres to all Company policies and procedures.
Work in a Chick-fil-A restaurant
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Work Directly With A Chick-fil-A Operator
The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
Experience in Leadership Required
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
It's a Great Place to Work
At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Schedule
Shift Leads are the leadership in the restaurant from open to close. Ideally more than 1 shift lead will be scheduled per a shift. Multiple shift leads are required to have a flexible schedule that allows us to move around to meet the team needs. Shift leads will need to be available to open or close the restaurant (being available for both results in more flexibility/hours for the applicant)Opening shift begins at 5:30 AM and Closing shift ends around 11:00 PM
Shift Leads are characterized as individuals who are
Highly Motivated
Self Accountable
Strong understanding of restaurant operations
Ability to follow and give direction
Capable of leading teams and working as a team
Salary
Pay begins at a minimum of $13.50 / hr