What are the responsibilities and job description for the Lobby Team Member position at Chick-fil-A?
Position Summary
The Lobby Team Member plays an important role in creating a clean, welcoming, and hospitable environment for every guest. This position is responsible for maintaining the dining area, providing genuine hospitality, assisting guests with their needs, and supporting the overall restaurant operation to ensure an exceptional experience.
Key Responsibilities
- Maintain the cleanliness, organization, and appearance of the dining room, restrooms, and other guest-facing areas.
- Provide warm, genuine hospitality by engaging with guests and ensuring they feel welcomed and valued.
- Anticipate and respond to guest needs in a friendly, timely, and professional manner.
- Support team members in delivering an exceptional dining experience.
- Restock supplies and maintain an inviting environment for guests.
- Follow food safety, sanitation, and company standards.
- Communicate guest feedback or operational concerns to leadership.
- Complete additional tasks and responsibilities as assigned to support restaurant operations.
Qualifications
- Passion for serving others and creating memorable guest experiences.
- Greets guests with a pleasant smile!
- Positive attitude and strong work ethic.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Dependable and able to work independently as well as collaboratively with a team.
- Ability to stand, walk, bend, and lift as needed throughout the shift.
Expectations
Lobby Team Members are expected to represent the restaurant with professionalism, care, and hospitality. They should consistently create a clean, welcoming atmosphere, build positive interactions with guests, and contribute to a culture of teamwork while supporting the overall success of the restaurant.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $16 - $17