What are the responsibilities and job description for the Front of House Team Member position at Chick-fil-A?
At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
At CFA Belleville, our vision is simple yet profound: To be Belleville’s most caring company. We exist to be a team that changes lives every day by serving with care, leading with excellence, growing with courage, and persisting with resilience. When you join our team, you aren't just taking a job—you are joining a mission-driven community dedicated to making a positive impact on our guests, each other, and our community.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Competitive pay
- Scholarship opportunities
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced CFA Owner/Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Being a part of a team that is focused on caring for each other above all else
Front of House Team Member Responsibilities:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Let guests know that it is "our pleasure" to serve them in every interaction
- Honor and encourage others to follow the vision and values of the Restaurant
- Multitask quickly, yet thoroughly
- Be team-oriented, adaptable, dependable, with a strong work ethic
- Work on their feet for several hours at a time
- Communicate effectively with guests and Team Members
- Adhere to Chick-fil-A rules and dress code at all times
- Other duties as assigned
Objectives in the Team Member Role:
Deliver Genuine Hospitality: Actively contribute to our core strategy of putting others first by providing an exceptional, welcoming experience for every guest.
Pursue Operational Excellence: Maintain high standards in daily operations, ensuring we execute the common things uncommonly well.
Engage in Development: Participate in ongoing coaching to develop your own skills while helping elevate the overall service of the team.
Qualifications and Requirements:
- Consistency and reliability
- Cheerful and positive attitude
- Loves serving and helping others
- Customer service oriented
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 15-25 lbs on a regular basis
- Have the ability to stand for long periods of time
- Have the ability to perform outside work in the heat and the cold when equipped with the proper clothing and equipment
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $15 - $17