What are the responsibilities and job description for the Front of House Team Member position at Chick-fil-A?
Team Members exist to “Win Hearts Every Day” by serving guests with care, excellence, and a spirit of servanthood. They embody our core values of professionalism, work ethic, integrity, and servanthood, while creating memorable guest experiences through operational excellence and 2nd Mile Service.
Essential Functions:
- Ability to lift up to 50 pounds without restriction
- Ability to stand and move for up to 12 hours per shift without restriction
- Ability to work in all conditions, whether inside or outside per OSHA guidelines
- Consistently follow all Chick-fil-A Pathway training and operational procedures
- Perform duties in compliance with food safety, workplace safety, and sanitation standards
- Operate in a fast-paced, high-energy environment while maintaining professionalism
- Effectively communicate in English, both verbally and in writing, in order to provide clear instructions, understand and respond to customer needs, interact with team members and leadership, and accurately follow operational procedures
Key Responsibilities:
- Carry out Chick-fil-A 104th & May’s Vision to Invest, Impact and Influence
- Deliver Operational Excellence: prepare craveable food, provide fast & accurate service, and maintain a clean, welcoming environment
- Practice the Core 4: make eye contact, share a smile, speak with a friendly tone, and always say “My Pleasure”
- Go the 2nd Mile by creating moments of care—personalizing service, anticipating needs, and delighting guests
- Engage in Guest Recovery using the HEARD model (Hear, Empathize, Apologize, Resolve, Delight)
- Actively support teammates, show respect, and contribute to a positive, uplifting work environment
Cultural Competencies:
- Professionalism – respectful, reliable, and positive
- Work Ethic – diligent, urgent, and dependable
- Integrity – does the right thing, even when unsupervised
- Servanthood – prioritizes guests and teammates over self
- Team Norms – respect time and people, avoid gossip, listen with purpose, act with grit, lean into accountability, willingness to do whatever it takes to get the job done, and focus on solutions not the problem
Qualifications:
- No prior experience required; all training provided
- Effective communication and teamwork skills
- Reliable means of transportation
- Meet availability requirements
Growth Path:
All Team Members will receive evaluations based on performance and tenure.
Team Members who consistently model our values and performance standards may advance to Senior Team Member, Coordinator, Senior Coordinator, or Director roles, with ongoing opportunities for leadership development and growth within the Chick-fil-A brand.
Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Benefits
- Paid time off
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
Salary : $16