What are the responsibilities and job description for the Front of House Shift Leader position at Chick-fil-A?
Front of House Shift Leader
Starting at $17/hr.
Are you a highly skilled and motivated individual looking for a dynamic position as a Front of House Shift Leader? Do you thrive in a fast-paced, team-oriented environment? If so, we have an immediate opportunity for you to join our Chick-fil-A team at Dartmouth!
A Front of House Shift Leader at Chick-fil-A Dartmouth is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping Team Members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.
Position Type:
- Full-time and Part-time
- Must be available to work on Saturday's. This position is not a M-F only job.
- There are multiple different schedules available for morning, lunch and closing.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays, Thanksgiving & Christmas - Shorter hours on other major holidays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Referral program
- Annual Christmas party
- Annual summer picnic
- Staff appreciation weeks
Job Responsibilities:
- Complete Inspection Checklist
- Administer Meal Breaks for Team Members
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires
- Set the tone for a shift by creating effective floor plans and delegating tasks as needed for optimal business productivity
- Act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
- Other tasks as assigned
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.