Director of Culture, People, and Operations

Our Purpose

At Chick-fil-A 8 Mile & Woodward, our purpose is to glorify God by being faithful stewards of all that has been entrusted to us and by having a positive influence on everyone who comes into contact with our restaurant. We are committed to making a positive impact on our guests, Team Members, and community through genuine hospitality, leadership development, meaningful relationships, and operational excellence.

The Director of Culture, People, and Operations plays a critical role in fulfilling that mission by developing leaders, serving Team Members, ensuring exceptional food quality, and creating systems that allow the restaurant to serve guests with excellence every day.

The Director of Culture, People, and Operations is responsible for recruiting, developing, and retaining exceptional Team Members while supporting operational excellence throughout the restaurant. This leader oversees talent acquisition, culture, leadership development, scheduling, payroll, and workforce planning to ensure a high-performing team and remarkable guest experience.

At Chick-fil-A 8 Mile & Woodward, we believe our greatest asset is our people. This role exists to create an environment where Team Members feel valued, developed, challenged, and empowered to grow both personally and professionally.

Talent Acquisition & Culture

·     Lead all recruiting, hiring, onboarding, and staffing initiatives.

·     Develop talent pipelines to ensure staffing needs are met at all levels.

·     Foster a culture of servant leadership, accountability, care, and excellence.

·     Lead Team Member engagement, recognition, and retention initiatives.

·     Serve as a trusted resource for Team Member development and support.

Leadership Development

·     Oversee training and onboarding systems for new Team Members and Leaders.

·     Develop future leaders through coaching, mentoring, and individualized development plans.

·     Support succession planning and internal promotion strategies.

·     Partner with Directors and Team Leaders to strengthen leadership capabilities throughout the organization.

People and Operations

·     Maintain personnel records and ensure compliance with company policies and employment practices.

·     Manage scheduling, payroll administration, labor planning, and workforce forecasting.

·     Monitor staffing, retention, turnover, and engagement metrics.

·     Partner with operational leaders to ensure consistent execution and team performance.

·     Provide operational leadership support during peak business periods.

·     Assist in creating systems and processes that improve team effectiveness and operational results.

·     Team Member retention and engagement

·     Recruiting effectiveness and staffing readiness

·     Leadership development and internal promotions

·     Training completion and operational readiness

·     Labor management and payroll accuracy

·     Restaurant culture and Team Member satisfaction

·     Operational execution and business performance

·     Experience with recruiting, onboarding, scheduling, training, and team member development.

·     Proven ability to lead, coach, develop, and hold team members accountable.

·     Strong communication, organizational, interpersonal, and conflict-resolution skills.

·     Ability to manage multiple priorities while maintaining professionalism and confidentiality.

·     Strong commitment to servant leadership, hospitality, people development, and operational excellence.

·     Ability to work a flexible leadership schedule based on restaurant needs.

·     High school diploma or equivalent required.

Preferred Qualifications

·     3 years of leadership or management experience in a fast-paced environment.

·     Bachelor’s degree in Human Resources, Business, Hospitality, or a related field.

·     Leadership experience in restaurant, retail, hospitality, or human resources.

·     Previous Chick-fil-A leadership experience.

·     Experience with payroll, scheduling, HR systems, employee relations, and workforce planning.

·    Demonstrated success building strong team culture, improving retention, and developing future leaders.

·     Starting salary: $60,000 - $70,000 annually, based on experience, qualifications, and demonstrated leadership capability.

·     Paid Time Off (PTO) available based on tenure & eligibility requirements.

·     Medical, dental, & vision insurance benefits available based on eligibility requirements.

·     Flexible scheduling to support work-life balance while meeting business needs.

·    Leadership development & advancement opportunities within the organization.

·     Paid training and ongoing professional development.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.