What are the responsibilities and job description for the Customer Service Team Member (Front of House) position at Chick-fil-A?
Looking for a customer service job with real pathways for growth?
At Chick-fil-A Southridge Center, we're looking for dependable, positive, hard-working people who want to be part of a strong team culture in a fast-paced environment centered on growth, leadership development, and serving others well.
As a Front of House Team Member, you'll help deliver an outstanding guest experience through hospitality, teamwork, and top-quality customer service — while building valuable communication, leadership, and people skills that carry with you long after this job.
Whether you've worked in customer service, as a cashier, in a restaurant, hospitality, or a leadership role before — or you're simply looking for a chance to grow — we offer paid training, leadership development, and long-term advancement opportunities within Chick-fil-A.
Pay: $13.50–$17/hr based on experience and availability — up to $17/hr for Team Members with open, full-time availability
What Our Team Members Love About This Job
Paid Training: No experience necessary — we'll teach you everything you need to succeed.
Sundays Off: Every week, guaranteed — for family, friends, school, sports, church, or rest.
Flexible Scheduling: We build shifts around school, extracurriculars, family responsibilities, and other commitments.
Leadership Development: Build communication, teamwork, accountability, and leadership skills in a high-standard environment focused on personal and professional growth.
Growth Opportunities: Many Team Members advance into leadership roles within Chick-fil-A over time.
Health, Dental & Vision Insurance: Offered to full-time Team Members who qualify.
Paid Time Off: Built in to support long-term Team Members and a healthy work-life balance.
401(k) & Profit Sharing: A chance to start investing in your future.
Scholarship Opportunities: Extra support toward your education and career goals.
Free/Discounted Meals: Eat well and save money on every shift.
Positive Team Environment: Join coworkers who encourage, support, and push each other to grow.
Your Role in the Front of House
Greet and serve guests with genuine hospitality and professionalism
Work as a cashier, taking customer orders accurately and efficiently
Help maintain speed, accuracy, and cleanliness during busy meal rushes
Support Front Counter, Drive-Thru, Mobile Order, and Dining Room operations
Contribute to a fast-paced, team-oriented environment
Follow Chick-fil-A's operational and hospitality standards
Communicate clearly with guests and fellow Team Members
Help deliver a positive, professional guest experience
Schedule
Must have Friday and/or Saturday availability
Qualifications & Requirements
Must be at least 16 years old
Solid communication and teamwork skills
Comfortable in a fast-paced environment
Dependable, coachable, adaptable, and upbeat
Strong work ethic with a willingness to learn
Able to stay professional and hospitable under pressure
Open availability strongly preferred
More Than a Paycheck
Many Team Members come to Chick-fil-A looking for a flexible schedule or a stable company — and stay because of the growth opportunities, leadership development, friendships, and positive culture they discover along the way.
We're looking for people who want to grow, contribute to a strong team, and be part of an environment that values high standards, accountability, teamwork, and personal development.
Apply now to take the next step! Qualified applicants will typically be contacted within 1–3 business days regarding next steps. Please do not contact the store directly.
REQUIREMENTS