What are the responsibilities and job description for the Chick-fil-A Shift Leader/Manager position at Chick-fil-A?
We're seeking a Shift Lead/Manager that excels in multi-tasking and providing a great guest experience! You'll be responsible for ensuring that our front of house operations run smoothly during your shifts. Must be a hospitality professional ensuring guest receive warm welcome and excellent service. Prepare shift plans, supervise Team Members, and work well with a team of leaders executing operational plans.
Shift Lead/Manager Responsibilities:
- Ensuring that guest have a great experience
- Respond effectively and courteously to customer inquiries and complaints
- Maintaining food and safety standards are being followed at all times
- Time management ensuing key responsibilities are performed during shift
- Effective decision-making and problem solving
- Excellent interpersonal, leadership and communication skills
- Assign tasks, monitoring work activities and employee performance
- Ensuring that required tasks are completed and sales goals are achieved
- Cash handling responsibilities including finalizing shift sales
- Encourage professional conduct, safe work practices, and positive relationships with employees
- Train new employees on work tasks, and working safely
- Ability to work on your feet for the duration of your shift
- Handling emergencies, and mediating when needed
- Additional duties as assigned
- Work well in a fast-paced environment and with a team
If you are a talented and motivated individual looking to enhance your hospitality and business service skills while employed in a rewarding and enthusiastic work environment, apply now to be a part of the Chick-fil-A team!
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Up to $20 / hour
Benefits:
- Paid training
- Employee discount
- Health insurance
- 401k match 3%
- Flexible schedule
Job Type: fulltime
Education: High school degree
Work location: On-site
REQUIREMENTS
- Previous management or leadership experience
- Strong problem-solving skills
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.