What are the responsibilities and job description for the Store Manager position at Chick-fil-A Western Center Blvd?
Job Summary
The Store Manager will plan and lead the daily operations of an assigned supermarket in an ongoing effort to increase store sales and profitability.
Supervisory Responsibilities
The Store Manager will plan and lead the daily operations of an assigned supermarket in an ongoing effort to increase store sales and profitability.
Supervisory Responsibilities
- Oversee the daily workflow of the store. Schedules and assigns staff to ensure efficient operations and optimal customer experience.
- Recruits, hires, and trains staff.
- Direct and lead store department managers in the operations of each individual department.
- Implements discipline and termination of employees by partnering with their District Manager as needed and in accordance with policy.
- Develop and implement strategies to improve customer service and experience on an ongoing basis.
- Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
- Continually seeks and identifies methods to increase store sales and profitability; makes recommendations and/or implements changes as appropriate.
- Develops milestones and goals for employees and ensure they are met.
- Collaborates with corporate staff to develop and implement sales goals, marketing strategies, and promotions.
- Ensures physical maintenance, safety, cleanliness, and attractiveness of the store.
- Supervise and report all inventory numbers for store departments.
- Assesses periodic financial reports, evaluating performance and implementing improvements and changes as required.
- Performs other related duties as required.Required Skills/Abilities:
- Exceptional customer service and managerial skills.
- Excellent verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to understand and manage all budgets.
- High School Diploma or Equivalent.
- At least five years of experience in retail management, preferably in grocery, with increasing levels of responsibility required.
- Must be able to lift up to 50 pounds at times.
- Must be able to traverse and access all areas of the supermarket.