Receptionist

The Client Service Representative (CSR) is the heart of our front desk. You’ll be the face and voice that greets clients, coordinates appointments, and keeps the day running smoothly. This role requires strong multitasking skills, a friendly demeanor, and a genuine passion for helping pets and their owners.Key Responsibilities

Answer & Manage Calls

• Handle up to four incoming phone lines alongside teammates
• Triage calls, direct urgent inquiries appropriately, and assist owners in recognizing true emergencies
  
  

Appointment Scheduling

• Book, confirm, reschedule, and cancel appointments using Cornerstone
• Maintain a balanced daily schedule to optimize patient flow
• Client Check-In/Check-Out:
• Greet clients in person, verify patient and owner information, and update records
• Process payments (cash, card, CareCredit) and discuss payment plan options when needed
  
  

Administrative Tasks

• Fax patient charts to specialists or referring vets as requested
• Contact clients with normal bloodwork results and document all communications in Cornerstone
• Log prescription refill requests promptly and accurately
• Run end-of-day reports, balance cash drawer, and prepare deposit
  
  

Clinic Support & Education

• Restock office supplies (forms, prescription pads) and maintain the coffee bar
• Assist with light housekeeping in exam rooms and reception area to ensure a welcoming environment
• Provide basic pet care guidance (preventive care, nutrition, parasite prevention) to clients at check-out