What are the responsibilities and job description for the Leadership Team position at Chick-fil-A Restaurants?
Company Description Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, recognized for freshly-prepared food, signature hospitality, and a distinctive franchise model. More than 200,000 Team Members work for independent Owner-Operators across 3,000 restaurants in the United States, Canada, and Puerto Rico. Owner-Operators are deeply involved in their local communities, supporting initiatives focused on hunger relief, education, and positive social impact. Team Members are offered a welcoming culture, opportunities for personal and professional development, and flexibility to support life inside and outside of work. Chick-fil-A, Inc. is a family-owned, privately held company founded in 1967 by S. Truett Cathy.
Role Description This full-time, on-site Leadership Team role is based at a Chick-fil-A restaurant in Jacksonville, TX. The Leadership Team member supports daily restaurant operations, including opening and closing procedures, shift management, and ensuring excellent guest experiences. Responsibilities include supervising and coaching Team Members, upholding food safety and quality standards, and maintaining a clean, safe, and organized work environment. The role also involves assisting with scheduling, inventory and waste management, and coordination between front-of-house and back-of-house operations to meet service and sales goals. Leadership Team members model Chick-fil-A’s hospitality standards, contribute to training and development, and support the Owner-Operator in achieving operational excellence.
Qualifications
Role Description This full-time, on-site Leadership Team role is based at a Chick-fil-A restaurant in Jacksonville, TX. The Leadership Team member supports daily restaurant operations, including opening and closing procedures, shift management, and ensuring excellent guest experiences. Responsibilities include supervising and coaching Team Members, upholding food safety and quality standards, and maintaining a clean, safe, and organized work environment. The role also involves assisting with scheduling, inventory and waste management, and coordination between front-of-house and back-of-house operations to meet service and sales goals. Leadership Team members model Chick-fil-A’s hospitality standards, contribute to training and development, and support the Owner-Operator in achieving operational excellence.
Qualifications
- Proven leadership abilities in a fast-paced environment, including team supervision, coaching, and conflict resolution.
- Strong customer service and hospitality skills with a focus on creating positive guest experiences and building guest loyalty.
- Operational skills such as shift management, basic inventory oversight, and adherence to food safety and cleanliness standards.
- Effective communication, time management, and organizational skills, with the ability to prioritize multiple tasks during busy periods.
- Ability to work full time with a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.
- Previous restaurant or retail leadership experience is preferred but not required; willingness to learn and grow is essential.
- Capacity to stand for extended periods and perform hands-on tasks in a quick-service restaurant setting.
- High school diploma or equivalent required; additional education or training in business, hospitality, or management is a plus.