Leadership Development Program

Brand Summary

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity to grow as a leader in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who are deeply invested in the development of their teams and the success of their communities.

Job Description

Thank you for your interest in the Leadership Development Program (LDP). This full-time, 24–36 month leadership track is designed for high-potential individuals who aspire to grow into advanced leadership roles at Chick-fil-A, including opportunities within Chick-fil-A, Inc.’s Leadership Development Program or future Franchise Owner/Operator roles.

Participants receive hands-on leadership experience, progressive business responsibility, and direct mentorship from Owner/Operator Alex Wilson and the Senior Leadership Team. The program is ideal for those who are passionate about service, personal development, coaching others, and long-term organizational impact.

Position Type

Full-time, 2–3 year professional development program.

Salary

Starting Hourly Wage: $14.50-$18.50

Why Join the LDP at Chick-fil-A?

Accelerated Leadership Growth: Structured pathway to leading departments and restaurant-wide operations

Direct Mentorship: Weekly and monthly 1-on-1 development with Owner/Operator and Executive Directors

Broad Business Exposure: Learn cost management, systems improvement, recruiting, training, and more

High-Level Preparation: Build the capabilities needed for multi-unit leadership or Franchise Ownership Values-Driven Culture: A supportive environment rooted in servant leadership and operational excellence

Competitive Compensation: Provided during the interview process

Program Structure

Level 1: Chick-fil-A 101 (6–12 months)

Build strong foundational knowledge in restaurant operations while learning to lead shifts with excellence.

Key Focus Areas: FOH/BOH operations, shift leadership, service standards, problem-solving

Level 2: Operations & People 201 (12–18 months)

Take ownership of key departments and lead leaders toward operational excellence.

Key Focus Areas: Cost management, training, recruiting, systems improvement, inventory management

Level 3: Advanced Leadership 301 (8–12 months)

Operate at a Director level and contribute to long-term culture, development, and operational strategy.

Key Focus Areas: Executive leadership, business analysis, coaching leaders, strategic planning

What You’ll Gain

• Deep operational understanding in both Front of House and Back of House
• Leadership skills in coaching, team development, and performance management
• Business acumen in long-term planning, costs, systems, and optimization
• Experience leading teams, departments, and eventually full restaurant operations
• Continuous development through coaching, conferences, books, tools, and stretch assignments

Responsibilities & Expectations

LDP participants are expected to:

Demonstrate Servant Leadership – Lead with humility, care, and a people-first mindset

Develop and Coach Teams – Build strong leaders and high-performing departments

Drive Operational Excellence – Ensure systems, procedures, and standards are executed consistently

Influence Culture – Model Chick-fil-A values and contribute to a positive, growth-oriented environment

Lead With Initiative – Approach challenges with problem-solving, ownership, and urgency

Plan for the Future – Engage in business analysis, strategy, and long-term improvement efforts

Qualifications & Requirements

• Bachelor’s Degree (or actively pursuing one) OR 5 years leadership experience
• 2–3 year full-time commitment, including availability on Saturday and holidays
• Strong communication and interpersonal skills
• Passion for service, leadership, and developing others
• Humble, growth-oriented mindset
• Ability to lead in a fast-paced, high-volume environment

Candidate Evaluation

Candidates are assessed on:

• Character
• Chemistry
• Competency
• Fundamentals of Execution

Final interviews are conducted with Owner/Operator Alex Wilson and Senior Directors.

Equal Opportunity Employer

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies. This Chick-fil-A franchised Operator is an equal opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, sex, pregnancy, age, physical or mental disability, genetic information, services in the uniformed services, or any other basis protected by federal, state, or local law.