Front of House Team Member

Position Description and Responsibilities

At Chick-fil-A, the team member role is more than just a job, it’s an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages, backgrounds, and experiences. The Front of House (FOH) Team Member seeks to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the safest, quickest, highest quality personalized experience possible. Our Front of House Team Members:

• Serve guests with the Core 4: create eye contact; share a smile; speak with a friendly tone; always say “My Pleasure”
• Provide 2nd mile service to our guests and one another
• Operate cash registers at the front counter and drive thru
• Take or bag orders with speed and accuracy
• Complete table touch-ins in the dining room and refresh beverages for guests at their tables
• Look for opportunities to stock and clean, maintaining a productive workstation
• Keep restaurant clean at all times, including floors
• Strive for quality and consistency in every aspect of their work
• Demonstrate enthusiasm, courtesy and hospitality to all

Skills and Competencies

• Demonstrates the Irondequoit Chick-fil-A Winning Habits:
• Team Oriented: treat everyone with honor, dignity, and respect
• Relentless Hustle: work hard with a fast pace and sense of urgency
• Responsibility & Accountability: desire to take on more and demonstrate ownership
• Growth Mindset: look for opportunities to grow daily
• Positive Attitude: in everything you do
• Constant Communication: be proactive
• Pursuit of Excellence: perform to your personal best
• Intentional Kindness: engage without expectation of reciprocation
• Owns the Irondequoit Chick-fil-A vision to care for our community and provide opportunities through great food, passionate people, and service for others
• Can multitask while working at a quick, efficient and thorough pace
• Demonstrates excellent communication with guests and team members while being service oriented and displaying a positive attitude

Benefits

• Competitive Pay
• Access to Scholarships and Tuition Discounts
• Closed Sunday
• Free Meals and Discounts
• Rewards and Recognition
• Flexible Work Schedule
• Healthcare
• Training & Development
• Community Service & Team Member Events
• Leadership Development Opportunities
• Safe and Welcoming Work Environment
• Work Directly with Owner/ Operator
• Personalized Career Development

REQUIREMENTS

• Must be at least 16 years of age upon hire date
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Ability to handle all equipment, pans, pots, navigating shelving both high and low
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently

At Chick-fil-A Irondequoit, we care for our community and provide opportunities through great food, passionate people, and service for others. We are committed to helping our team members learn valuable skills, build meaningful relationships, develop habits of success, and adopt a positive growth mindset that will stay with them for a lifetime – while having fun doing it! Whether you progress within Chick-fil-A or move on to other career paths, we will provide you with many opportunities and help you pursue your passions and goals.

A leader in customer service satisfaction, Chick-fil-A is America's favorite fast food restaurant. For the seventh year in a row Chick-fil-A was named the top fast food restaurant for customer satisfaction according to the 2021 American Customer Satisfaction report. Additionally, Glassdoor named Chick-fil-A as one of the top 100 best places to work in 2020.