Catering Lead

At Chick-fil-A Irondequoit a Catering Leader is someone who plays a vital role in the restaurant's success by leading and motivating the team to deliver exceptional service and maintain high standards. This position involves overseeing daily operations, managing team members, ensuring customer satisfaction, and upholding Chick-fil-A Irondequoit’s core values of excellence, kindness, and hospitality. A Catering Team Leader will in charge of overseeing all catering orders down to preparation, confirmation calls and delivery. A Catering Team Leader is responsible for setting an example of leadership, fostering a positive work environment, and helping team members grow and develop in their roles. They also aid our managers during shifts, handle guest concerns, and ensure the restaurant runs smoothly while maintaining the brand's commitment to quality. Please take a moment to review our requirements, responsibilities and benefits information to see if this job opening is the right fit for you!

Catering Team Lead Benefits:

• Competitive Pay
• Overtime
• Access to Scholarships and Tuition Discounts
• Healthcare Benefits
• Flexible scheduling
• Free food while working
• 401k Eligibility
• Training and Development
• Leadership Development
• Work directly with Owner/Operator
• Safe and Welcoming Environment
• Opportunities to run offsite sales
• Monthly meetings with Catering Director

REQUIREMENTS

• Valid US Drivers License and will be comfortable driving
• Be available to work at least 15-20 hours per week
• Willing to deliver orders in a timely manner
• Attention to order accuracy and details
• Able to call and confirm orders with guest
• Must be able to ring up catering orders in our POS system
• Must be willing to work cross functionally in order to successfully produce an order
• Has to have the ability to take ownership of assignments
• Ability to lift heavy items
• Reliable and Responsible
• Ability to work independently with minimal supervision
• Ability to work occasional extra hours as needed for large events or last-minute orders
• Has to complete a driving course through Chick-fil-A (Cost provided by the company)
• Must be able to provide driving background check
• Must have GPS on a cellular device
• Hard working
• Team-oriented
• Great customer service skills
• Ability to give feedback to maintain quality food

Chick-fil-A has recognized catering as a vital avenue for growth, especially in off-premise dining. Notably, 14% of customers experience Chick-fil-A for the first time through catering, and quick-service restaurant (QSR) catering represents 30% of overall off-premise catering . This insight has led to the development of specialized commissary-style locations designed to handle catering orders efficiently, thereby alleviating pressure on traditional restaurant operations.Catering has become a significant revenue stream for Chick-fil-A, enhancing brand visibility and customer loyalty. By offering convenient and high-quality catering options, Chick-fil-A not only meets the needs of its customers but also strengthens its position in the competitive quick-service restaurant industry.

At Chick-fil-A Irondequoit, we care for our community and provide opportunities through great food, passionate people, and service for others. We are committed to helping our team members learn valuable skills, build meaningful relationships, develop habits of success, and adopt a positive growth mindset that will stay with them for a lifetime – while having fun doing it! Whether you progress within Chick-fil-A or move on to other career paths, we will provide you with many opportunities and help you pursue your passions and goals.

A leader in customer service satisfaction, Chick-fil-A is America's favorite fast food restaurant. For the seventh year in a row Chick-fil-A was named the top fast food restaurant for customer satisfaction according to the 2021 American Customer Satisfaction report. Additionally, Glassdoor named Chick-fil-A as one of the top 100 best places to work in 2020