Training and Development manager

We are seeking a highly motivated, self-starting Training & Development Manager to lead the onboarding, training, and continuous development of our team. This role is responsible for building a strong training culture, developing future trainers, and ensuring consistency and excellence across both Front of House (FOH) and Back of House (BOH) operations. Key Responsibilities: Onboarding & Training • Lead all new hire onboarding from day one through full certification • Deliver structured training programs for FOH and BOH team members • Ensure all employees meet brand and operational standards Ongoing Development • Identify performance gaps and implement retraining programs • Conduct regular skill refreshers and development sessions • Track team progress and maintain training documentation Trainer Development • Recruit, develop, and manage a team of in-house trainers • Create a scalable training system that trainers can execute consistently • Mentor trainers to become strong leaders and culture carriers Operational Support • Work closely with FOH and BOH leadership to align training with daily operations • Maintain up-to-date knowledge of systems, processes, and menu execution • Step into operations as needed to support peak business times ⸻ What We’re Looking For • Someone passionate about developing people • A culture builder who leads with positivity and accountability • A systems thinker who can create repeatable, scalable training processes • Strong self-starter with the ability to work independently • Proven leadership and team development skills • Excellent communication and coaching ability • High attention to detail and organizational skills • Ability to lead by example in a fast-paced environment • Previous restaurant / training / teaching experience is required Training for This Role • Initial training period of 30–45 days • Hands-on training led by both FOH and BOH Managers • Full immersion in daily operations, systems, and leadership expectations Why Join Us • Opportunity to build and lead a high-impact training program • Clear path for leadership growth and development • Work in a values-driven, team-oriented environment This position is full time with open availability required (including mornings, evenings, weekends, and holidays) Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary : $22 - $25