Director

Director Description A Chick-fil-A Director is someone who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. A Chick-fil-A Director is responsible for overseeing and executing daily restaurant operations and keeping team members, trainers and team leaders, accountable for each component of our Winning Hearts Everyday strategy. A Director's main areas of focus are implementing systems to ensure world-class execution, so that the restaurant's Front of House and Back of House run effectively, and coaching/developing team members, trainers, and directors. Directors will lead by example and set the tone that others will follow. This role is focused on improving restaurant performance by executing Chick-fil-A’s vision of being the world’s most caring company. A Director will assist the Executive Director in responsibility for restaurant operations, financials, sales growth, assisting in talent acquisition, and guest experience. As a whole, a director will approach the business as a business owner, looking at both the here-and-now and long-term goals of the business. Responsibilities Model Leadership: Lead and participate in day-to-day activities in a high-volume, fast-paced restaurant Strategic Leadership: Develop and implement strategic plans to drive operational excellence and achieve business objectives across both the FOH and BOH for the Merle Hay Chick-fil-A. Operational Oversight: Provide leadership and guidance to Chick-fil-A Operators and their management teams to ensure consistent execution of operational standards, including food quality, service, cleanliness, and hospitality. Financial Management: Monitor financial performance and key performance indicators (KPIs), identify areas for improvement, and implement strategies to maximize profitability and efficiency. Team Development: Support Directors in recruiting, training, and developing high-performing management teams and frontline staff. Provide coaching and mentorship to foster a culture of excellence and continuous improvement. Quality Assurance: Ensure compliance with Chick-fil-A brand standards, policies, and procedures across all operational areas, including food safety, customer service, and facility maintenance. Community Engagement: Actively participate in community events and initiatives to promote Chick-fil-A's brand and values. Build relationships with local organizations and stakeholders to enhance brand awareness and support community outreach efforts. Communication and Collaboration: Facilitate open communication and collaboration between Chick-fil-A Directors, team leads and team members to drive alignment and achieve shared goals. Performance Evaluation: Conduct regular performance evaluations and assessments of Chick-fil-A Merle Hay to identify strengths, weaknesses, and opportunities for improvement. Develop action plans to address performance gaps and drive continuous improvement. Crisis Management: Lead the response to operational challenges, emergencies, or crises as they arise, ensuring swift and effective resolution while minimizing impact on business operations. Innovation and Growth: Identify opportunities for innovation and growth within the Chick-fil-A system, including new initiatives, menu enhancements, technology solutions, and expansion opportunities. A faith background is welcomed as a strength- our team values servant leadership, humility, and purpose in our work. Benefits: Competitive salary commensurate with experience Potential Performance-based incentives and bonuses Health insurance and other benefits Opportunities for career advancement and professional development Positive and supportive work environment with a focus on teamwork and personal growth Requirements 3+ years of restaurant management experience, preferably in a quick-service or fast-casual environment Proven leadership abilities with a track record of effectively managing teams and driving results Strong communication and interpersonal skills, with the ability to build positive relationships with team members, customers, and stakeholders Excellent problem-solving skills and the ability to make sound decisions in a fast-paced environment Demonstrated commitment to upholding high standards of quality, service, and cleanliness Proficiency in Microsoft Office applications and restaurant management software Availability to work flexible hours, including evenings, weekends, and holidays (minimum two nights a week and Saturday availability) Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary : $22 - $25