What are the responsibilities and job description for the Director position at Chick-fil-A?
A Director is tasked with leading the store operations on a day-to-day, moment-by-moment basis. They directly affect the growth and success of the restaurant by maintaining the vision of the Operator through operational success and excellence. They are a main point of contact as it pertains to the business as a whole.
Specific Director roles include Human Resource, Marketing, Drive Thru, Hospitality, Kitchen Operations, Facilities and more.
Roles and responsibilities
- Grow the business.
- Able to perform all the responsibilities of a leader such as opening and closing, providing direction, running breaks, handling guest concerns, etc.
- Attend weekly meetings with other Directors.
- Drive financial performance by providing feedback & suggestions on how to achieve financial goals.
- Takes care of people - guests and Team Members.
- Partner with Directors of Human Resources & Training to recruit, select, on-board, train, and retain team members.
- Coach's leaders and Team Members; Supervise and lead teams of 3-15 direct reports, 50-80 Team Members
- Meet with other leaders weekly on their goals.
- Guard the Brand
- Ensure that each any and every shift is consistent with the image and culture of Chick-fil-A
Additional Skills
- Servant leader, team oriented, with a passion for people and world class service
- Well organized leader with excellent verbal, written, and electronic communications skills.
- Business acumen – ability to quickly gain an understanding of the business needs and strategy.
- Must possess ability to drive and manage change; manage multiple and varied tasks and prioritize workload.
- Accustomed to fast paced work environments.
Requirements:
- Bachelor’s Degree OR 3-5 years of experience in a related field
- Work a minimum of 40 hours per week in the restaurant – including evenings, weekends and holidays (limited hours on most holidays); work in position alongside the team based on business needs; available to work a variety of hours in and outside of the restaurant.
- Effectively coach and give direction.
- Hold leaders and Team Members accountable for results.
- Willing to perform the job they ask others to do.
- Can effectively troubleshoot various issues that may arise.
- Enthusiastically and passionately lead the entire store team, relate well to others.
- Be well-versed in all Chick-fil-A procedures.
- Strategic thinker, goal-oriented, tech-savvy
- Mature and dependable, good moral character
- Results and details oriented
- Ability to make decisions quickly, excellent time management skills.
- Detailed and keenly observant.
- Passionate about building relationships with guests
Compensation:
- Competitive salary
- Paid vacation
- Health Insurance
- 401k
- Paid leadership training and development opportunities
- Free food
- High emphasis on work-life balance
- Sundays off
Requirements
- Previous customer service experience preferred.
- Previous leadership experience an asset.
- Hard-working
- Team-oriented
- Friendly
- Honest
- Great customer skills
- Over 18 years of age required
- College degree preferred.
Work schedule
- 8 hour shift
- Weekend availability
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Referral program
- Employee discount
- Paid training
Salary : $20 - $30