Intake Specialist

Be the First Friendly Face at Gateway West! YOU help open the door to safety and stability.

Gateway West is Albuquerque’s largest shelter, providing a safe, welcoming environment for men and women experiencing homelessness. On average, we serve 600 guests per night, with cold winter nights bringing in over 700. Here, guests receive a warm bed, meals, secure storage, and access to resources that help them move toward safe, stable housing. Shuttle service is provided daily, and our trauma-informed, low-barrier approach ensures everyone feels supported.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

As an Intake Specialist, you are the first point of contact for our guests. You will:

• Manage the intake process for all guests, ensuring smooth and efficient transitions into the shelter.
• Maintain accurate records of interactions and services using HMIS (Homeless Management Information System).
• Coordinate with internal teams and external agencies to create a safe environment for guests and their pets.
• Assist guests with assessments like the VI-SPDAT and connect them to supportive services, case management, and job resources.
• Provide a compassionate, trauma-informed presence that supports guests’ paths to stability and housing.

WHO YOU ARE?

You are compassionate, professional, and thrive in a fast-paced, high-stress environment. You enjoy working directly with people and understand that trauma-informed care is key to building trust and safety. You are culturally competent, flexible, and ready to support guests with sensitivity, discretion, and professionalism.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• High school diploma or equivalent; additional education in social work, human services, or a related field preferred
• Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable
• Proficiency in using HMIS or similar client management systems for data entry and reporting
• Strong understanding of trauma-informed care principles and a commitment to applying them in practice
• Ability to work effectively with diverse populations and demonstrate cultural competency
• Excellent communication, organizational, and problem-solving skills
• Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment
• Valid driver’s license and ability to travel locally as needed
• Ability to assess and respond to clients' needs with sensitivity, creating a supportive space that acknowledges the effects of trauma on behavior and communication

WHAT DOES CPLC OFFER YOU AS A VALUED EMPLOYEE?

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Full-time employee’s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.