What are the responsibilities and job description for the Team Leader - Service Operations position at Chicago Pneumatic Tool Company LLC?
Team Leader - Service Operations
- The incumbent should be able to marshal service resources effectively to cover and maintain good customer relationship on long term basis.
- The incumbent should bear positive attitude and capacity to think "Out of the Box" to make an efficient, agile, and service driven organisation.
- The position requires regular domestic travel & frequent interaction with multiple stake holders - customers, distributors, Internalteam.
- Implement Mission of the PTS Division at regional level. Ensure total customer satisfaction.
- Retain existing customer loyalties.
- The incumbent should also have a control on service cost with optimum utilization of the service resources in their regionand ensure booking of SJA service hoursontime.
- Promote service as a business line & promote parts business.
- Organize service camps/road shows in coordination with distributor.
- Special focus on personnel development and create a positive work environment.
- Develop a concept of taking and giving feedback and ensuring good interpersonal relationship within the team to develop the spirit of "ONE united Team".
- Keep PTS receivables under control.
- Improve Operational excellence by implement & utilizing business tools like PowerConnect, PGA Simulator, MOL, FleetLink, C4C etc.
Qualifications:Degree or Diploma in Mechanical/Electrical Engineering
Knowledge:
- 7-10 Years' experience in handling service
- Service experience in construction/Mining industries.
- Good knowledge on Air compressors, Engines will be preferred.
Personality Requirements:
- Excellent communicator with an open-minded attitude
- Energetic, enthusiastic and has the experience of meeting stringent deadlines and demanding targets.
- Excellent eye for details and quality
- Structured with a strong organizational sense.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Option 1: On-Site
This role requires you to work on-site. The location is yet to be decided.
Over 110 years of experience
Since 1901, CP has delivered reliability with a deep understanding of customer needs. We are a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications. Our products are engineered for performance and lasting customer value. People. Passion. Performance. This is our promise.
Chicago Pneumatic Tool Company LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.