What are the responsibilities and job description for the Practice Transformation & Innovation Manager position at Chicago Family Health Center?
Description
Chicago Family Health Center is a leading Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality primary and preventive care to underserved communities. We are committed to advancing health equity, improving population health outcomes, and fostering a culture of excellence, learning, and innovation.
Under the general guidance of the Chief Operating Officer, the Manager, Practice Transformation & Innovation is responsible for leading and executing strategic initiatives designed to enhance clinical workflows, improve patient outcomes, and elevate population health management across CFHC’s multi-site operations. This role will focus heavily on optimizing the Electronic Health Record (EHR) system and leveraging analytic platforms such as Azara to drive performance, streamline operations, and support value-based care initiatives.
Responsibilities
Practice Transformation & Workflow Optimization
BCBS Medical PPO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|8 Paid Holidays and 3 Floating Holidays| 15 Vacation Days | 2 Personal Days | 8 Sick Days | Hybrid Schedule
Requirements
Education and Experience
Chicago Family Health Center is a leading Federally Qualified Health Center (FQHC) dedicated to providing accessible, high-quality primary and preventive care to underserved communities. We are committed to advancing health equity, improving population health outcomes, and fostering a culture of excellence, learning, and innovation.
Under the general guidance of the Chief Operating Officer, the Manager, Practice Transformation & Innovation is responsible for leading and executing strategic initiatives designed to enhance clinical workflows, improve patient outcomes, and elevate population health management across CFHC’s multi-site operations. This role will focus heavily on optimizing the Electronic Health Record (EHR) system and leveraging analytic platforms such as Azara to drive performance, streamline operations, and support value-based care initiatives.
Responsibilities
Practice Transformation & Workflow Optimization
- Lead the redesign, standardization, and implementation of clinical workflows to improve efficiency, patient throughput, and staff experience.
- Collaborate with operational and clinical leaders to identify workflow bottlenecks and implement sustainable solutions.
- Facilitate transformation initiatives that support Patient-Centered Medical Home (PCMH) principles, quality improvement goals, and operational excellence.
- Serve as the operational lead for maximizing EHR functionality and ensuring clinical workflows align with best practices.
- Partner with IT, clinical teams, and third-party vendors to implement EHR enhancements, templates, and tools that improve documentation accuracy and provider efficiency.
- Utilize Azara and other analytics platforms to monitor performance, extract insights, and drive data-informed decision-making.
- Manage initiatives that support chronic disease management, care gap closure, and risk-adjustment accuracy.
- Support value-based contracts by developing performance dashboards, identifying trends, and facilitating interventions that meet or exceed payer benchmarks.
- Collaborate with care teams to operationalize population health strategies that improve patient outcomes and reduce health disparities.
- Lead multidisciplinary teams in the implementation of new processes, pilot programs, and innovation projects.
- Develop training materials and support staff education related to new workflows, EHR enhancements, and care transformation efforts.
- Build strong relationships with clinical, administrative, and frontline teams to reinforce a culture of continuous improvement and innovation.
- Monitor industry trends, regulatory updates, and best practices to inform CFHC’s transformation roadmap.
- Recommend new technologies, partnerships, and methods to advance care delivery.
- Promote CFHC’s mission, vision, and core values through leadership, collaboration, and proactive problem-solving.
BCBS Medical PPO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|8 Paid Holidays and 3 Floating Holidays| 15 Vacation Days | 2 Personal Days | 8 Sick Days | Hybrid Schedule
Requirements
Education and Experience
- Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Health Informatics, or related field (Master’s preferred).
- A minimum of five (5) years or more of progressive experience in healthcare operations, quality improvement, or clinical informatics.
- Experience working in an FQHC, community health center, or safety-net provider setting.
- Deep understanding of EHR systems (e.g., Athena, Epic, NextGen), including workflow configuration and reporting tools.
- Demonstrated success leading practice transformation, EHR optimization, or quality improvement projects.
- Familiarity with value-based care programs, PCMH, UDS, and population health frameworks
- Lean, Six Sigma, or other QI certification preferred.
- Experience with data analytics tools (e.g., Power BI, Tableau) and health IT platforms (e.g., Azara, i2i, Arcadia).
- Knowledge of CMS, HRSA, NCQA, and other regulatory standards relevant to FQHCs.
- Strong project management and facilitation skills.
- Demonstrated ability to collaborate effectively in a team setting.
- Strong communication and business acumen.
- Ability to work independently and to seek consultation as necessary.
- Ability to follow organization and departmental processes and procedures.
- Ability to work in a high stress/fast paced/high work volume environment.
Salary : $1,500