Medical Receptionist

CHICAGO ARTHRITIS & REGENERATIVE MEDICINE

Medical Receptionist | Woodridge

Part Time | Tuesday, Wednesday and Thursday | On Site Woodridge, IL

About the Role

Chicago Arthritis & Regenerative Medicine is seeking a dependable, detail-oriented Part Time Medical Receptionist to support our new Woodridge, Illinois office.

This position is responsible for managing the front desk, welcoming patients, scheduling appointments, checking patients in and out, collecting payments, and supporting daily administrative operations.

We are looking for someone who is comfortable working in a busy medical practice, communicates professionally with patients, follows established procedures, and takes pride in accurate, consistent work.

Our Woodridge location is undergoing an integration into our practice’s electronic medical record and administrative systems. The successful candidate must be organized, adaptable, and willing to learn new workflows while helping maintain a positive patient experience.

Schedule and Reporting

● Part time, approximately 27 hours per week.

● Tuesday, Wednesday and Thursday, approximately nine hours per day, with exact hours to be confirmed.

● Onsite position at our Woodridge, Illinois location.

● Initial training at our Chicago office will be required before independent onsite duties.

● Reports to the Chief Operating Officer and works closely with the Woodridge clinical team, Virtual Office Coordinator and central administrative staff.

Key Responsibilities

Patient Check In and Checkout

● Greet patients professionally and manage front desk operations.

● Complete patient check in and checkout using eClinicalWorks (eCW).

● Verify and update patient demographic information, contact details, insurance information and required registration forms.

● Collect copays, outstanding balances and other applicable patient payments using approved procedures.

● Accurately document payments, issue receipts and communicate discrepancies to the appropriate team member.

● Coordinate patient arrivals and departures with the clinical team to maintain efficient patient flow.

Scheduling and Patient Communication

● Schedule appointments according to established practice procedures.

● Assist patients with appointment inquiries, scheduling changes and follow-up visits.

● Help patients understand the practice’s administrative procedures during the transition to a new practice.

● Verify insurance and eligibility for urgent scheduling requests.

Medical Records and Documentation

● Create and update patient accounts in eCW using approved registration procedures.

● Obtain, scan, upload and organize medical records, referrals, registration forms and other documentation.

● Help transition historical paper records into the electronic medical record system.

● Confirm that scanned documents are legible and associated with the correct patient.

● Maintain accurate patient information and report missing or conflicting records promptly.

● Assist with printing and distributing laboratory, imaging and other authorized patient documents.

Administrative and Clinical Team Support

● Coordinate with the Virtual Office Coordinator to resolve missing chart information, incomplete registration and upcoming appointment requirements.

● Rectify unresolved insurance, referral or registration issues before patient visits.

● Assist the Medical Assistant with administrative patient flow so clinical staff can focus on patient care.

● Support daily payment reconciliation and front desk reporting as assigned.

● Maintain an organized, professional and patient-ready reception area.

● Complete assigned administrative tasks and communicate outstanding issues before the end of each shift.

Qualifications

Required

● Minimum one year of previous experience in a medical office, healthcare reception or patient access role.

● Strong computer proficiency and ability to learn electronic medical record systems.

● Experience with patient registration, scheduling and insurance information.

● Professional communication and customer service skills.

● Excellent attention to detail, organizational skills and follow-through.

● Ability to manage competing priorities while maintaining accuracy.

● Reliable attendance and availability for the assigned onsite schedule.

● Willingness to complete required training at our Chicago office.

● Commitment to patient confidentiality and HIPAA requirements.

Preferred

● Experience with eClinicalWorks (eCW).

● Familiarity with medical insurance verification, HMO referrals and specialist office workflows.

● Experience collecting copays and completing daily payment reconciliation.

● Experience scanning and organizing electronic medical records.

● Prior experience in outpatient specialty practice.

Training and Expectations

The selected candidate will receive structured training in our established front office procedures, including eCW navigation, patient registration, scheduling, check in, checkout, payment collection and medical record management.

Training will include time at our Chicago office, followed by supervised onboarding at Woodridge.

Candidates must be willing to follow established workflows, ask questions when clarification is needed and demonstrate proficiency in core responsibilities before working independently.

What We’re Looking For

Someone who is reliable, patient-focused, comfortable with technology and able to take ownership of routine front office responsibilities. This position is best suited for a person who enjoys interacting with patients, works well with a small team and values accuracy and consistency.

Position: Part Time Medical Receptionist

Location: Woodridge, Illinois

Schedule: Tuesday through Thursday

Compensation: $21 - $23/hour; commensurate with experience

EMAIL your resume to DGandhi@ChicagoArthritis.com for review.

Chicago Arthritis & Regenerative Medicine is an equal opportunity employer. We consider qualified applicants without regard to protected characteristics under applicable law.