Cash Applications Specialist

Company Information

At Community Hospice & Health Services and its affiliates, Community Hospice & Health Services Foundation, and CHI Management, Inc. (herein referred to collectively as “CHHS”) you will find a family-based and compassionate work environment. Our goal is to provide a wonderful work experience that allows our employees to thrive by feeling engaged and fulfilled each day. CHHS is the largest and oldest nonprofit hospice, palliative care, and support services provider in the Central Valley.

We are proud to indicate that CHHS has been supporting and providing compassionate and quality services to our community since 1979. Our mission is to embrace individuals and families facing life-changing journeys, enhancing quality of life for all. CHHS is accredited by Community Health Accredited Program (CHAP).

CASH APPLICATIONS SPECIALIST

ENTITY: CHI Management, Inc

DEPARTMENT: Finance

REPORTS TO: Revenue Cycle Manager

SUMMARY: As a member of the Community Hospice & Health Services and Affiliates Finance Department, the Cash Applications Specialist is responsible for the accurate and timely processing, recording, and reconciliation of all incoming payments across the organization. This role ensures proper opening and logging of mail, retrieval and downloading of remittance advice, and application of cash to the appropriate accounts, subledgers, and systems. The Cash Applications Specialist supports revenue integrity and strong internal controls for all programs, including but not limited to hospice, palliative care, counseling and mental health services, school grief programs, Hope Chest thrift stores, and the Community Hospice Foundation.

This position plays a critical role in safeguarding organizational assets, supporting audit readiness, and ensuring accurate financial reporting through diligent cash handling and documentation practices.

RESPONSIBILITIES:

• Open, sort, and log all incoming mail related to payments, remittance advice, and revenue documentation
• Maintain accurate mail logs and payment tracking in accordance with internal control requirements
• Safeguard checks, cash equivalents, and sensitive financial documents
• Download, retrieve, and organize remittance advice (EOBs, ERAs) from payer portals and financial institutions
• Match remittance advice to payments received to ensure completeness and accuracy
• Identify discrepancies between payments and remittance documentation and escalate as appropriate
• Apply payments accurately and timely across all applicable systems and subledgers, including but not limited to MatrixCare, TherapyNotes, Raiser’s Edge, and Clover
• Post payments, adjustments, refunds, and write-offs in accordance with organizational policies
• Ensure payments are applied to the correct patient, donor, customer, or program accounts
• Maintain proper documentation to support all cash application activity
• Reconcile posted payments to bank deposits, remittance advice, and general ledger records
• Identify and resolve unapplied cash, posting errors, or discrepancies
• Support month-end close activities related to cash and revenue reconciliation
• Prepare reports and documentation as requested for finance leadership and auditors
• Adhere to organizational internal control policies related to cash handling and segregation of duties
• Ensure compliance with HIPAA, privacy, and confidentiality standards
• Maintain accurate records to support internal and external audits
• All other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent, minimum
• Proficiency with Microsoft Office, MatrixCare, TherapyNotes, and/or other billing applications required
• At least two (2) years of related business experience, related medical office or donor management system experience preferred
• Strong communication, customer service and organizational skills
• Ability to work independently with excellent attention to detail
• Ability to multi-task

WORK ENVIRONMENT: Position works in an office environment using a computer and general office equipment.

WORK SCHEDULE: Position is regular full-time, required to work a regularly scheduled 40-hour workweek, with overtime as needed to meet the needs of the organization.

Salary : $20 - $27