WOW Fulfillment Coordinator

Job Description

Our Opportunity

We are seeking a meticulous and customer-focused Fulfillment Coordinator to join our WOW Team. In this role, you will be at the heart of Chewy’s mission to delight and surprise our customers with personalized packages, from care kits to hand-wrapped gifts. With multiple layers of customization required for each package, this position demands attention to detail, efficiency, and a commitment to excellence. Please note: This will be an overnight full time position.

What You’ll Do

• Execute a variety of fulfillment tasks, including picking, packing, labeling, gift-wrapping, and shipping orders with precision.
• Operate standard office and warehouse equipment, such as printers, scanners, laminators, and desktop computers.
• Maintain high standards of quality and speed to ensure every package exceeds customer expectations.
• Format, import, and export Excel files between Oracle and ShipStation to ensure seamless data integration.
• Log and organize shipment data across multiple systems, tying packages to the correct customer records.
• Fulfill and manage orders to ensure accuracy and efficiency in the delivery process.
• Uphold Chewy’s commitment to personalization by hand-wrapping gifts and tailoring each package to customer needs.
  
  

What You’ll Need

• High school diploma or equivalent.
• Strong attention to detail and ability to perform basic arithmetic.
• Excellent written and verbal communication skills.
• Familiarity with U.S. postal abbreviations and mailing processes.
• Ability to operate standard office and warehouse equipment.
  
  

Physical Requirements

• Ability to lift up to 35 lbs and push or pull weights up to 360 lbs.
• Capability to stand, stoop, reach, and perform repetitive tasks for extended periods.
• Comfortable working in confined spaces and environments with exposure to dust.
  
  

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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