Banquet Assistant Manager

ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation.

Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock is home to some of the most luxurious residences in the Carolinas and attracts an affluent, year-round clientele seeking memorable, impeccably executed experiences.

THE ROLE

Chetola Resort is seeking a detail-driven, service-oriented Assistant Banquet Manager (Part-Time) to support the execution of weddings, social events, conferences, and resort functions. This role is essential to delivering seamless events that reflect the polish, professionalism, and hospitality expected of a luxury mountain resort.

The Assistant Banquet Manager works closely with the Banquet Manager, Food & Beverage leadership, and cross-functional teams to ensure every event is executed with precision—from room setups and service flow to staff leadership and guest satisfaction. This is a hands-on, on-the-floor role best suited for someone who thrives in live event environments and leads confidently through presence and example.

WHAT YOU’LL DO

Standards of Excellence & Event Execution

• Assist in the setup, execution, and breakdown of banquet events including weddings, meetings, and special resort functions
• Ensure banquet rooms are set accurately according to Banquet Event Orders (BEOs), diagrams, and service standards
• Be present on the floor during events to manage service flow, timing, and guest experience
• Identify and resolve issues in real time with calm professionalism and urgency

Service & Guest Experience

• Deliver warm, polished, and attentive hospitality to clients, hosts, and guests
• Serve as a point of contact during events to address questions or concerns
• Anticipate guest needs and support a seamless, elevated event experience
• Represent Chetola’s service standards at all times

Team Leadership & Support

• Supervise banquet associates during events, providing clear direction and leadership
• Support training and onboarding of banquet staff on service expectations and event protocols
• Reinforce professionalism, teamwork, and accountability on every shift
• Assist with staffing coverage and on-site coordination as needed

Collaboration & Communication

• Partner closely with Culinary, Sales, AV, Facilities, and F&B teams to ensure aligned execution
• Review BEOs in advance to understand event details, timelines, and service requirements
• Communicate updates or changes clearly to the banquet team

Safety & Readiness

• Ensure compliance with food safety, alcohol service, and workplace safety standards
• Monitor proper handling of equipment, furniture, and event materials
• Help maintain clean, organized, and safe event spaces before, during, and after events

ATTENTION TO DETAIL IN ACTION

At Chetola, exceptional events are built on precision. As Assistant Banquet Manager, you help ensure nothing is overlooked:

• Room setup accuracy: Tables, chairs, linens, and staging aligned exactly to BEOs
• Service readiness: Staff briefed, positioned, and prepared before guests arrive
• Presentation standards: Clean lines, polished surfaces, and professional appearance throughout the event
• Service flow: Courses and bar service paced appropriately and consistently
• Guest movement: Smooth transitions between ceremony, cocktail hour, and reception

ABOUT YOU

• A hospitality professional with experience in banquets, events, or food & beverage operations
• Service-driven with a strong eye for detail and pride in execution
• Comfortable leading teams in fast-paced, live event environments
• Calm under pressure and confident making real-time decisions
• Collaborative, dependable, and solutions-oriented

REQUIREMENTS

• Previous experience in banquet operations, event management, or food & beverage (hotel or resort experience preferred)
• Prior lead or supervisory experience strongly preferred
• Strong communication and organizational skills
• Availability to work evenings, weekends, and holidays based on event schedules
• Ability to stand for extended periods and lift/move event equipment as needed

WHY CHETOLA

• Be part of memorable weddings and events at one of the Blue Ridge Mountains’ most iconic resorts
• Work in a collaborative, service-driven hospitality environment
• Flexible, part-time schedule aligned to event demand
• Opportunity to grow within Food & Beverage and Events leadership