What are the responsibilities and job description for the Customer Service Representative - Mental Health/Transportation (re-ad 26-00869) position at Chesterfield County, VA?
Minimum Qualifications
Who We Are:
Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County. Are you a customer service professional that anticipates needs and takes proactive steps? Great! We are currently seeking a Transportation Customer Service Representative to be responsible for dispatching and relaying information in real-time to both drivers and the transportation office staff. Each day presents itself differently!
Minimum Qualifications:
High school diploma or GED; one year of customer service experience; or an equivalent combination of training and experience. Three years of experience in public transportation preferred; some experience with electronic scheduling software preferred; experience driving multi-passenger paratransit vehicles preferred; experience with individuals with developmental disabilities preferred.
Required Knowledge, Skills, and Abilities:
Working knowledge of the principles and practices of customer service and of standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Working knowledge of vehicle maintenance preferred; proficiency in Microsoft Office preferred.
Additional Requirements:
Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, records must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out-of-state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.
Pre-employment drug testing, FBI criminal background check, and education/degree verification required.
Duties
- Answers the transportation hotline and provides general information on transportation programs and services;
- Researches and resolves customer issues;
- Performs a variety of office support tasks (e.g. data entry, filing, copying);
- Completes ModivCare Transportation requests using Correspondence Tracking System website;
- Enters standing order forms for billing and edits Medicaid trips to determine miles billed;
- Reroutes drivers as appropriate; may serve as a back-up driver as needed;
- Informs Customer Service Technician/Dispatcher of no-shows of any individuals on the scheduled route;
- Assists with training new drivers; and
- Performs other work as required.
PLEASE NOTE: Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled.
This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Shift
Monday - Friday; 10:30 a.m. - 7:00 p.m.
Work Location
Mental Health Support Services
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
Salary : $41,275 - $55,720