What are the responsibilities and job description for the Customer Success Team Manager position at Chesapeake Search Partners?
Chesapeake Search Partners is partnering with a leading safety products distributor to identify a Customer Success Team Manager to lead its customer success team at its Lanham, MD corporate office.
This is a hands-on leadership role for someone with a background in distribution who enjoys developing a team while staying involved in day-to-day customer and order operations.
Responsibilities:
- Lead, coach, and develop a team of Customer Success Representatives, managing daily priorities, workload, and performance.
- Oversee customer inquiries, product sourcing, quotes, orders, and supplier coordination.
- Partner with sales and internal departments to resolve order issues and ensure timely customer follow-up.
- Monitor team performance, maintain service standards, and identify opportunities to improve processes.
Qualifications:
- Experience managing a customer success, inside sales support, or customer operations team within a distribution environment.
- Strong understanding of quoting, order processing, supplier coordination, and order fulfillment.
- Experience with ERP systems and Microsoft 365.
- Strong leadership, communication, and problem-solving skills.
- Ability to work onsite in Lanham, MD.
Salary : $95,000 - $110,000