Student and Family Resources Outreach Liaison - Student Achievement Resource Center

Job Title: Student & Family Resources Outreach Liaison

FLSA Exemption Status: Non-Exempt

Classification Group: Staff Support

Supervising Position: Director or designee

Pay Plan: Educational Support Personnel

Pay Range: Range 12

Last Updated: 4/9/2026

Pay Information

Benefits Information

JOB SUMMARY: Supports Cherry Creek School District students and families by increasing access to public health insurance programs and related community resources. The role provides outreach, education, and navigation support to help families understand eligibility, complete applications, and connect with appropriate services. The position also strengthens districtwide efforts to identify uninsured or under‑resourced students, coordinates with internal and external partners, and contributes to initiatives that reduce barriers to health coverage and essential supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This position provides outreach, education, and navigation support to help families understand and access public health insurance programs and related community resources. The role assists families with completing applications, connecting with appropriate partners, and overcoming barriers to coverage and services. It develops and implements outreach materials, participates in school and community events, and builds partnerships that strengthen access to health care and basic needs supports. The position collaborates with district departments to identify uninsured or under‑resourced students, maintains accurate records and follow‑up, and represents Student and Family Resources in community engagement efforts.

Job Task Descriptions Frequency Percentage of Time

Provide outreach, education, and individualized support to families regarding Health First Colorado, CHP , and other public health insurance programs, including assistance accessing services in person, by phone, and at school or community locations.

Daily 20%

Assist families with completing applications for Medicaid, CHP , and other low‑ or no‑cost health plans and provide referrals to community partners when families are not eligible for state programs.

Daily 15%

Support families in completing applications for additional programs that address health care access, preventative care, basic needs, and community resources.

Daily 10%

Access authorized state systems (e.g., Health First Colorado portal) to verify insurance coverage, review eligibility information, and obtain data needed to support families.

Daily 10%

Respond to referrals from district departments and families requesting information about public health insurance programs, and initiate contact with families who have requested assistance.

Weekly 10%

Develop, implement, and distribute outreach and enrollment materials, and participate in school, district, and community events to increase awareness of health coverage options and district resources.

Weekly 10%

Maintain accurate records and documentation related to outreach, enrollment, and services provided, and enter required program data into district systems.

Monthly 10%

Provide ongoing follow‑up and case management support to ensure families maintain access to health care, insurance coverage, preventative care, and community resources.

Weekly 5%

• Build and maintain partnerships with community organizations and agencies that enhance family access to health care, basic needs support, and resource navigation, and collaborate with district departments to identify uninsured or underinsured students. Quarterly 5%

Perform other duties as assigned or requested.

Daily 5%

TOTAL

100%

REPORTING RELATIONSHIPS: This job has no direct supervisory responsibilities.

MINIMUM QUALIFICATIONS: The minimum prerequisites of formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other criteria that a candidate must fulfill to be considered for a position. It is essential that certifications, licenses, endorsements, designations, and trainings are fulfilled, valid, and not expired.

• Criminal background check and fingerprinting required
• Bachelor's degree or equivalent experience
• Two (2) years of professional work experience in healthcare, benefits, or administrative assistant/clerical experience
• Colorado driver’s license
• Intermediate knowledge of Microsoft Office, and Google Suite
• Advanced knowledge of office equipment such as phones, copiers, fax machines, email, etc.
• Advanced knowledge of community and school-based programs that support student health care resources and
  
  

access along with other basic life needs such as food security

• Exceptional problem-solving and project management skills
• Exceptional conflict resolution, motivation, and working leadership skills
• Exceptional verbal and written communication and interpersonal relations skills
• Ability to work independently and collaboratively with others
• Ability to actively incorporate CCSD’s five core values into daily work - Growth Mindset, Equity, Whole Well-being,
• Relationships, and Engagement
• Ability to use tact and sensitivity in working with others at various levels within an organization
• Ability to adhere to a high level of professional and ethical standards and expectations
• Ability to adapt to shifting priorities, demands, and timelines
• Ability to work in a fast-paced environment
• Ability to plan, organize, prioritize, and meet deadlines
• Ability to establish and maintain effective relationships with diverse stakeholder groups both within and outside the
• school district
• Ability to maintain confidentiality in all aspects of the job
• Ability to promote and follow the Board of Education policies, District policies, and building and department
• procedures, protocols, and guidelines
  
  

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work location is subject to change to meet the requirements of the organization
• Light work strength level (lifting or carrying up to 25 pounds)
• Primarily works indoors
• Typically a moderate noise level
• Frequent standing and walking
• Occasional bending and reaching
• Occasional lifting, pulling, and pushing
• Manual dexterity to operate a computer keyboard
• Repetitive motions
• Eye/hand coordination
• Speaking and hearing
• Concentrated reading/writing/mathematics
  
  

DESIRED QUALIFICATIONS: Formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other qualifications relevant to the position that are strongly preferred but not mandatory for a candidate to be considered.

• Experience with public education
• Experience with public health management
• Bilingual or multilingual preferred
• Experience working in the public sector, specifically public education
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement