Lead Player Services Cashier

Job Description

Join the team at Hard Rock Hotel & Casino Tulsa as a Lead Player-Services Cashier and play a key role in creating an exciting, guest-focused gaming experience. In this leadership position, you'll oversee daily cash handling operations, mentor team members, and help guests maximize their rewards and entertainment experience. If you thrive in a high-energy environment, enjoy leading others, and have a passion for outstanding customer service, this is the opportunity for you.

Responsibilities

• Process guest transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot tickets, and promotional voucher redemptions.
• Provide accurate, timely, and courteous service while handling high-volume cash and non-cash transactions.
• Enroll guests in the rewards program and assist with membership card issuance and account maintenance.
• Promote rewards program benefits, casino promotions, events, and special offers to guests.
• Lead, mentor, and support Player Services Cashiers to ensure compliance with company policies and gaming regulations.
• Verify and balance funds at the beginning and end of each shift.
• Process jackpot payments, special payouts, and required documentation accurately.
• Assist with currency transaction reporting and ensure compliance with regulatory requirements.
• Research and resolve transaction variances through report review and auditing.
• Maintain operational and promotional inventory levels.
• Conduct entry-level player evaluations and outbound guest outreach calls.
• Monitor and maintain accountability for ATMs and kiosks.
• Address guest and team member concerns professionally and escalate issues when appropriate.
• Safeguard company assets and reconcile daily transactions to maintain accurate balances.
• Maintain confidentiality of guest and casino information.
• Keep work areas clean, organized, and professional.
• Perform additional duties as assigned.
  
  

Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• Minimum one year of cash handling or customer service experience preferred.
• Strong leadership skills with the ability to mentor, coach, and guide team members.
• Excellent verbal and written communication skills.
• Commitment to delivering exceptional guest service and creating memorable experiences.
• Ability to perform basic mathematical calculations accurately.
• Strong attention to detail and ability to handle large-volume cash transactions.
• Ability to learn casino games, promotions, and property amenities.
• Proficiency with computers and job-related software applications.
• Ability to build and maintain positive working relationships.
• Strong decision-making and problem-solving skills.
• Ability to comply with tribal, federal, state, and local gaming regulations and company policies.
• Valid driver's license and proof of liability insurance required.
• Ability to obtain and maintain all required gaming licenses and certifications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to lift up to 50 pounds and work in a casino environment with noise and second-hand smoke exposure.
  
  

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment