Cage-Player Services Supervisor

Job Description

Ready to lead the financial pit crew? As the Cage Player Services Supervisor at Hard Rock, you'll ensure every transaction hits a high note, combining impeccable financial security and compliance with our signature Rock Star guest service. You'll supervise the team, manage all cash operations, troubleshoot high-level issues, and drive efficiency to keep the casino floor rocking. If you have sharp cash-handling acumen and a flair for leadership in a high-energy environment, we want you to manage the money behind the music!

Responsibilities

• Supervise and direct staff, including scheduling, training, performance evaluations, and disciplinary actions.
• Complete job appraisals, corrective actions, and track attendance for the department.
• Ensure strict compliance with all tribal, federal, state, and local laws, as well as company policies and procedures, including Title 31 regulations.
• Identify, develop, and implement process efficiencies to improve operations.
• Creatively resolve guest and employee disputes, escalating issues as needed.
• Implement and oversee the casino's rewards program.
• Compile and analyze daily, weekly, and monthly reports and paperwork.
• Oversee ATM and kiosk cash levels, complete staff closeouts, and verify cash deposits.
• Verify funds at the beginning and end of each shift.
• Ensure currency transaction information is provided to applicable departments for reporting.
• Write checks for winnings over set thresholds and distribute required paperwork.
• Coordinate and audit operational and promotional inventory.
• Maintain the integrity and confidentiality of all casinos and guest information.
  
  

Qualifications

• High School Diploma or General Education Degree (GED) and 1-3 years of cash handling and/or customer service experience.
• Supervisory experience is preferred.
• Advanced knowledge of accounting, gaming, and regulatory requirements, including Title 31.
• Ability to lead, mentor, and advise a team effectively.
• Strong written and verbal communication, presentation, and computer skills, including proficiency in Microsoft Office products.
• Well-developed money handling skills with a proven ability to maintain accuracy.
• Advanced analytical and organizational skills.
• Must have and maintain a valid driver’s license.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Ability to stand, sit, or walk for prolonged periods and lift objects up to 50 lbs.
• Availability to work varied shifts, including weekends and holidays.
  
  

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment