What are the responsibilities and job description for the Client Experience Specialist – Sales & Marketing position at Cherie Amour Inc.?
Client Experience Specialist – Sales & Marketing
Location: Pullman, WA
Department: Sales & Marketing
At Cherie Amour, we believe confidence is contagious - and it starts with the experience we create for every client. We're looking for a Client Experience Specialist to join our Sales & Marketing team: someone who loves connecting with people, thrives on the phone, and knows how to turn excitement and curiosity into confident "yeses."
This is a high-energy, relationship-driven sales role - perfect for someone who enjoys meaningful conversations, can think on their feet, and is motivated by commission, growth, and genuine connection.
What You'll Do
- Lead outbound and inbound calls with potential clients, converting inquiries into booked sessions while confidently addressing questions and overcoming objections.
- Nurture client relationships to maintain excitement, confidence, and readiness, setting the stage for a seamless booking and sales experience.
- Lead high-impact virtual Image Reveal sessions, guiding clients to select and invest in custom collections tailored to their vision.
- Exceed sales goals by leveraging deep product knowledge and consultative techniques to turn inquiries into loyal clients.
- Respond to client questions via email, text, and phone with professionalism, warmth, and accuracy.
- Maintain detailed client records, follow up consistently, and stay on top of leads in our CRM.
- Partner with Marketing, Events, and Retention teams to optimize the client journey and increase bookings and sales opportunities.
You'll Love This Role If You Are...
- Confident, outgoing, and energized by connecting with people over the phone.
- Sales-driven and motivated by results, bonuses, and opportunities for growth.
- Relationship-focused - you know that great sales come from trust and empathy, not pressure.
- Organized, proactive, and able to thrive in a fast-paced, evolving environment.
- Passionate about creating experiences that make clients feel seen, empowered, and excited.
- A collaborative team player who values open communication and celebrates wins with others.
Experience & Requirements
- 1 years experience in sales, account management, customer service, or virtual client relations (phone-based experience strongly preferred).
- Excellent written and verbal communication skills - confident, clear, and friendly phone presence is a must.
- Ability to meet and exceed performance goals.
- Tech-savvy and comfortable learning CRM, scheduling, and virtual meeting systems.
- Self-motivated, with strong organization and follow-up skills.
Compensation & Benefits
- Base hourly pay commission bonus opportunities
- Competitive benefits package including medical, dental, vision, life, LTD, 401(k), and paid vacation/sick leave
- Paid training and ongoing sales development
- Opportunities for advancement in a fast-growing, women-led company
About Cherie Amour
We are a team of women who believe in empowerment through experience. Our clients come to us for more than beautiful images - they come to rediscover confidence, self-love, and strength.
If you're ready to use your sales skills to change lives (and crush goals while you're at it), we'd love to meet you.
To Apply: Send your resume and a short introduction about why this role excites you. One of our Hiring Managers will reach out soon!
Salary : $17 - $18