What are the responsibilities and job description for the Customer Service Manager position at Cherie Amour Inc.?
Customer Service Manager
Location: Pullman, WA
Cherie Amour is seeking a Customer Service Manager who leads by example and works alongside the team every day. At Cherie Amour, customer service is more than answering questions - it's about creating experiences, building relationships, and driving business success.
If you love helping others, solving problems, converting inquiries into bookings, and mentoring a team of motivated young professionals, this role is for you.
What You'll Do
- Lead and work alongside the Customer Service team, managing daily operations while handling client inquiries and calls.
- Provide clear, confident information to prospective clients to help convert bookings.
- Set team goals and KPIs, monitor performance, and coach team members to achieve success.
- Develop your team's skills, including verbiage, mindset, and sales approach, through mentorship and hands-on training.
- Handle escalated client issues with composure, empathy, and problem-solving skills.
- Identify opportunities for process improvement, track team performance, and provide actionable feedback.
- Maintain a positive, solution-oriented work environment while balancing daily tasks and priorities.
What We're Looking For
- 3–5 years of customer service or support experience, with a proven record in leadership and team management.
- Demonstrated management experience, including coaching, mentoring, and providing constructive feedback to team members.
- Experience handling client inquiries and guiding conversations toward successful conversions, providing clear, confident information.
- Excellent written and verbal communication skills, able to guide and develop team members in client interactions.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Skilled in critical thinking and problem-solving, confident handling escalations and sensitive situations.
- Able to develop and grow team members, especially younger professionals, fostering both skill and mindset growth.
You'll Love This Job If...
- You are a hands-on leader, supporting your team while actively engaging with clients.
- You thrive on mentoring and developing others, helping them build confidence, skills, and professional mindset.
- You are solution-oriented - able to pivot quickly, tackle challenges, and provide actionable guidance.
- You bring energy, positivity, and professionalism to your team, setting a standard of excellence.
- You see challenges as opportunities, embrace growth, and are excited to learn on the job.
About Cherie Amour
We are a team of empowered women on a mission to create positive change. From professional boudoir photography to curated lingerie and apparel, we provide our clients a safe, supportive space to embrace confidence, self-love, and beauty.
Ready to Join Us?
If this feels like your next career move, we'd love to hear from you! Submit your resume, and one of our Hiring Managers will reach out to schedule a conversation.
Salary : $50,000 - $70,000